EMEA Customer Service Leader, Transformation & Analytics

Pall Corporation; Petaling Jaya; On-site; MYR 180,000 - 240,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Job summary

Pall Corporation, a Danaher operating company, seeks a Customer Service Manager to lead EMEA teams in Order-to-Cash activities from Petaling Jaya, Malaysia. The role ensures service performance, global policy adherence, and continuous improvement.

You will coordinate with sales, operations, supply chain, and logistics to provide accurate information flows and a seamless customer experience worldwide. The position is on-site in Malaysia with a focus on global standards and automation initiatives.

Qualifications

• Bachelor’s degree or equivalent experience with at least 10 years of customer service.
• Excellent written and verbal communication with a strong commitment to customer satisfaction.
• Proven problem-solving abilities in high-volume, fast-paced settings.
• Experience with SAP or similar ERP systems and advanced proficiency in Microsoft Office.

Responsibilities

• Provide EMEA leadership to Customer Service Team Lead Supervisors responsible for Order-to-Cash activities across phone, email, and e-commerce.
• Work closely with customers and internal teams—sales, operations, supply chain, and logistics—to ensure timely information flow and seamless customer experience.
• Act as the senior escalation contact for complex customer issues, ensuring quick, compliant resolutions and policy execution.
• Lead major customer service transformation initiatives and manage change across language/time zones to maintain service quality.
• Champion automation and data-driven improvements, overseeing analytics and reporting to drive accountability.

Skills

Customer service leadership

KPI management

Cross-functional collaboration

Communication skills

Education

Bachelor's degree or equivalent experience

Tools

SAP

Microsoft Office

Job description

Pall Corporation, a Danaher operating company, seeks a Customer Service Manager to lead EMEA teams in Order-to-Cash activities from Petaling Jaya, Malaysia. The role ensures service performance, global policy adherence, and continuous improvement.

You will coordinate with sales, operations, supply chain, and logistics to provide accurate information flows and a seamless customer experience worldwide. The position is on-site in Malaysia with a focus on global standards and automation initiatives.