APAC Customer Service Leader — Global Impact

Danaher Corporation; Selangor; On-site; MYR 120,000 - 180,000; Full time

Job summary

Pall Corporation, a Danaher operating company, is seeking a Customer Service Manager to lead APAC Customer Service Team Lead Supervisors responsible for Order-to-Cash across phone, email and e-commerce from Petaling Jaya, Malaysia. This on-site role covers APAC and focuses on delivering consistent, excellent customer service.

You will mentor leaders, drive KPI performance, coordinate with Sales, Operations, Supply Chain and Logistics, and steer transformation initiatives, automation, and

Qualifications

• Bachelor’s degree or equivalent experience.
• At least 10 years in customer service, including roles in shared service environments.
• Excellent written and verbal communication and a strong commitment to customer satisfaction.
• Proven problem-solving abilities in high-volume, fast-paced, multi-tasking settings.
• Experience with SAP or similar ERP systems and advanced proficiency in Microsoft Office.
• 5+ years leadership experience supervising managers or Team Leads, especially in global or multi-site settings.
• Ability to collaborate effectively across sales, operations, engineering, supply chain, and shipping teams.

Responsibilities

• Provide APAC leadership to Customer Service Team Lead Supervisors responsible for Order-to-Cash activities across phone, email, and e-commerce.
• Serves as the main point of accountability for service performance, KPI and SLA targets, reporting, and continuous improvement.
• Work closely with customers and internal teams—including sales, operations, supply chain, and logistics—to ensure accurate, timely information flows and a seamless customer experience worldwide.
• Act as the senior escalation contact for complex customer issues, ensuring quick, compliant resolutions and consistent global policy execution. Coaches and mentors Team Leads globally to build leadership skills and reinforce Pall’s vision, culture, and performance standards.
• Lead major customer service transformation initiatives and manages change by communicating clearly, providing training, and addressing risks such as language and time zone coverage to maintain a positive customer experience during transitions. Optimizes workforce allocation and ensuring service quality during organizational transitions.
• Champion automation and data-driven process improvements, identifying ways to streamline workflows (like using RPA for routine tasks, AI) and overseeing analytics and reporting to drive accountability and enhance performance.

Skills

Leadership

Communication

Problem-solving

Collaboration

Education

Bachelor's degree

Tools

SAP

Microsoft Office

Job description

Pall Corporation, a Danaher operating company, is seeking a Customer Service Manager to lead APAC Customer Service Team Lead Supervisors responsible for Order-to-Cash across phone, email and e-commerce from Petaling Jaya, Malaysia. This on-site role covers APAC and focuses on delivering consistent, excellent customer service.

You will mentor leaders, drive KPI performance, coordinate with Sales, Operations, Supply Chain and Logistics, and steer transformation initiatives, automation, and