EMEA Regional Customer Service Leader & Transformation

Pall - Aerospace; Kuala Lumpur; On-site; MYR 360,000 - 540,000; Full time

Job summary

Pall Corporation, a Danaher operating company, is seeking a Regional Customer Service Leader for EMEA from our Kuala Lumpur hub in Malaysia to turn global priorities into regional results. You will lead managers and supervisors, drive continuous improvement and AI-enabled service, and oversee transitions into our shared services model while managing KPIs, budgets, and cross-functional collaboration.

This on-site role in Petaling Jaya offers the chance to shape a globally impactful customer

Qualifications

• Bachelor's degree (or equivalent) with 10+ years in customer service or Order-to-Cash.
• Proven record of deploying strategy and delivering measurable results through Lean Six Sigma or similar methods.
• Inspiring leader of large, multicultural teams through change at scale with strong communication in English.

Responsibilities

• Turn global priorities into an EMEA and Business Support roadmap and own regional KPIs, workforce planning and budget.
• Champion the customer with voice-of-customer insights and act as senior escalation point across functions.
• Embed DBS through Daily Management, Standard Work and Kaizen to deliver measurable results.
• Drive adoption of Salesforce Service Cloud, intelligent routing, automation and AI to improve speed, accuracy and capacity.
• Coach managers, raise engagement and build a strong succession bench.
• Govern migrations and scale the Kuala Lumpur team without disrupting EMEA service; oversee data, portals, pricing support and controls.

Skills

Leadership

Lean Six Sigma

CRM (Salesforce)

AI-enabled service

Stakeholder management

English communication

Multicultural teams leadership

Education

Bachelor's degree

Tools

Salesforce Service Cloud

SAP (S/4HANA)

Power BI

Job description

Pall Corporation, a Danaher operating company, is seeking a Regional Customer Service Leader for EMEA from our Kuala Lumpur hub in Malaysia to turn global priorities into regional results. You will lead managers and supervisors, drive continuous improvement and AI-enabled service, and oversee transitions into our shared services model while managing KPIs, budgets, and cross-functional collaboration.

This on-site role in Petaling Jaya offers the chance to shape a globally impactful customer