Analyst, Fraud Recovery

Royal Bank of Canada; Putrajaya; On-site; MYR 48,000 - 78,000; Full time

Job summary

Royal Bank of Canada (RBC) is seeking a Fraud Officer in Malaysia to analyze credit card fraud claims and support the Client First strategy within Banking Operations. You will confirm and analyze fraud files for potential recovery opportunities through Visa and Mastercard associations.

The role requires strong problem-solving, attention to detail, and the ability to work a 13:00–22:00 shift, Monday to Friday, in Putrajaya. Experience with AML and fraud systems is advantageous.

Qualifications

• Must-have: strong problem-solving and attention to detail.
• Ability to work in a fast-paced, ever-changing environment.
• Proficient in MS Word and Excel.
• Ability to work shifts 13:00–22:00, Monday to Friday.

Responsibilities

• Analyze credit cards fraud claims and recover funds from merchants per Visa/Mastercard rules.
• Take immediate action within established standards for potential fraud activity.
• Identify and act on potentially fraudulent transactions using fraud knowledge.
• Report high-risk situations to the Team Manager.

Skills

AML

Credit Analysis

Data Gathering

Financial Regulation

Fraud Management

Fraud Risk Management

Information Capture

Order Processing

Process Management

Risk Control

Tools

TYSYS (TS2)

VROL

MasterCom

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Join Personal & Commercial Banking Operations as a Fraud Officer to support RBC’s Client First strategy and the fraud management team in minimizing fraud losses. You will confirm/analyze fraud files for potential recovery opportunities through Visa & Mastercard Associations.

Working hours : 1.00PM -10 .00PM

What will you do?

• Analyze credit cards fraud claims and recover funds from merchants, as per Visa Regulations and Mastercard Rules to validate transaction legitimacy and challenge clients, merchant and the association’s positions.
• Take immediate action, within established standards and measurements, relative to potential fraud activity.
• Apply increased depth of fraud knowledge and related problem-solving skills to identify and take action against potentially fraudulent transactions/activity.
• Report potential high-risk situations to the Team Manager.

What do you need to succeed?

Must-have:

• Proven effective problem-solving skills and attention to detail
• Ability to work in a fast-paced, ever-changing environment
• Good MS Word andExcel skills
• Ability to work various shifts within the business hours of 13:00 – 22:00, Monday to Friday

Nice-to-have

• Experience with using TYSYS (TS2), VROL, MasterCom
• Knowledge of chargeback rules
• Knowledge of Visa and Mastercard network rules

Job Skills

• Anti-Money Laundering (AML)
• Credit Analysis
• Data Gathering Analysis
• Financial Regulation
• Fraud Management
• Fraud Risk Management
• Information Capture
• Order Processing
• Process Management
• Risk Control

Job Description

What is the opportunity?

Join Personal & Commercial Banking Operations as a Fraud Officer to support RBC’s Client First strategy and the fraud management team in minimizing fraud losses. You will confirm/analyze fraud files for potential recovery opportunities through Visa & Mastercard Associations.

Working hours : 1.00PM -10 .00PM

What will you do?

• Analyze credit cards fraud claims and recover funds from merchants, as per Visa Regulations and Mastercard Rules to validate transaction legitimacy and challenge clients, merchant and the association’s positions.
• Take immediate action, within established standards and measurements, relative to potential fraud activity.
• Apply increased depth of fraud knowledge and related problem-solving skills to identify and take action against potentially fraudulent transactions/activity.
• Report potential high-risk situations to the Team Manager.

What do you need to succeed?

Must-have:

• Proven effective problem-solving skills and attention to detail
• Ability to work in a fast-paced, ever-changing environment
• Good MS Word andExcel skills
• Ability to work various shifts within the business hours of 13:00 – 22:00, Monday to Friday

Nice-to-have

• Fraud experience
• Experience with using TYSYS (TS2), VROL, MasterCom
• Knowledge of chargeback rules
• Knowledge of Visa and Mastercard network rules

Job Skills

• Anti-Money Laundering (AML)
• Credit Analysis
• Data Gathering Analysis
• Financial Regulation
• Fraud Management
• Fraud Risk Management
• Information Capture
• Order Processing
• Process Management
• Risk Control

Additional Job Details

Address:

PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City:

Putrajaya

Country:

Malaysia

Work hours/week:

40

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-13

Application Deadline:

2026-09-30

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.