Analyst - Customer Service & Order Management

Bruker; Penang; On-site; MYR 56,000 - 89,000; Full time

Job summary

Bruker in Penang, Malaysia, is seeking a Sales Operations assistant to manage the global sales order process and back-office logistics. You will coordinate instrument and software requests, ensure policy-compliant order handling, and support after-sales requests with cross-functional teams.

The role requires 1–2 years of relevant experience, strong MS Office skills, and familiarity with SAP and Salesforce. Fluency in English is essential, with additional languages a plus.

Qualifications

• Essential functions: manage end-to-end order process (SAP & SFDC) in line with policy
• Collaborate cross-functionally with regional sales, planning, finance and shipping to meet requirements
• Provide after-sales service support on requests from customers or selling entities
• Participate in department projects aligned with corporate objectives

Responsibilities

• Manage end-to-end sales order process (OTC).
• Coordinate instrument, software and upgrade requests.
• Provide back-office logistics support and shipping documentation.
• Coordinate global shipments and stock orders.
• Support system sales requests and customer/demo arrangements

Skills

Sales operations experience

Supply chain understanding

Microsoft Office

SAP & CRM experience

English fluency

Education

Bachelor’s degree in related discipline

Tools

SAP

Salesforce

Job description

Overview

As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 65 years now. Today, worldwide more than 11,000 employees are working on this permanent challenge, at over 90 locations on all continents.

Responsibilities

This person will be responsible for overall sales administration functions for:

• Entire System Sales Order Process Management (OTC)
• Process and coordinate Instrument/Software/Upgrade requests
• Service Support and Logistics as Back Office Function

Qualifications

Essential Functions:

• Overall order process management (SAP & SFDC) in accordance with Bruker standard policy, SOX, ISO and Revenue Recognition reporting
• • Collaborate cross-functionally with Regional Sales, Selling Entity, Planning, R&D, Export Control, Manufacturing, Finance and Shipping to ensure both company and customer requirements are me
  • Maintain effective communication with internal stakeholders and external customer to achieve Customer Excellence.
• After sales service support on additional requests from customer or selling entity.
• Participate in departmental projects aligned with corporate objectives.
• Logistics
• • Preparing shipping documents
  • Coordinate global shipments
• Support System Sales requests and coordinate Customer, Demo and Stock orders

Knowledge, Skills and Abilities:

• Experience in sales operations related jobs, with Supply Chain understanding will be a plus point.
• Microsoft Office (Excel, Word, Powerpoint, etc)
• Experience of operating SAP and CRM (Salesforce)
• Fluency in English; reading/writing and oral communication, other languages will be a plus point.

Educational Requirements:

• Bachelor’s degree in related discipline
• Minimum 1-2 years of relevant working experience