Analyst - Customer Service & Order Management

Bruker; Malaysia; On-site; MYR 48,000 - 72,000; Full time

Job summary

Bruker Malaysia is seeking a Sales Administration professional to manage the end-to-end sales order process and related back-office activities. The role involves coordinating instrument and software requests, ensuring timely logistics, and supporting post-sales service and stock orders.

You will collaborate with regional sales, planning, R&D, export control, manufacturing and finance, using SAP and Salesforce CRM. Fluency in English is required, with additional languages a plus.

Qualifications

• Experience in sales operations roles with supply chain understanding is a plus.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Experience operating SAP and CRM systems (Salesforce).
• Fluent in English, written and spoken; other languages are a plus.

Responsibilities

• Manage overall sales order process (OTC) and related administration.
• Process instrument/software/upgrade requests and logistics as back office functions.
• Coordinate and prepare shipping documents for global shipments; support post-sales requests.
• Collaborate cross-functionally with regional sales, planning, export control, manufacturing and finance.

Skills

MS Office

SAP

Salesforce CRM

Supply Chain understanding

Education

Bachelor’s degree in related discipline

Tools

SAP

Salesforce

Job description

Overview

As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 65 years now. Today, worldwide more than 11,000 employees are working on this permanent challenge, at over 90 locations on all continents.

Responsibilities

This person will be responsible for overall sales administration functions for:

• Entire System Sales Order Process Management (OTC)
• Process and coordinate Instrument/Software/Upgrade requests
• Service Support and Logistics as Back Office Function

Qualifications

Essential Functions:

• Overall order process management (SAP & SFDC) in accordance with Bruker standard policy, SOX, ISO and Revenue Recognition reporting
• • Collaborate cross-functionally with Regional Sales, Selling Entity, Planning, R&D, Export Control, Manufacturing, Finance and Shipping to ensure both company and customer requirements are me
  • Maintain effective communication with internal stakeholders and external customer to achieve Customer Excellence.
• After sales service support on additional requests from customer or selling entity.
• Participate in departmental projects aligned with corporate objectives.
• Logistics
• • Preparing shipping documents
  • Coordinate global shipments
• Support System Sales requests and coordinate Customer, Demo and Stock orders

Knowledge, Skills and Abilities:

• Experience in sales operations related jobs, with Supply Chain understanding will be a plus point.
• Microsoft Office (Excel, Word, Powerpoint, etc)
• Experience of operating SAP and CRM (Salesforce)
• Fluency in English; reading/writing and oral communication, other languages will be a plus point.

Educational Requirements:

• Bachelor’s degree in related discipline
• Minimum 1-2 years of relevant working experience