Airport Service cum Administrative

NUH TRAVEL & TOURS SDN BHD; Petaling Jaya; On-site; MYR 36,000 - 60,000; Full time

Job summary

NUH TRAVEL & TOURS SDN BHD is seeking an airport operations administrator to oversee daily arrival and departure handling for our customers, ensuring smooth service at the airport and alignment with flight itineraries.

The role involves coordinating with airlines and airport partners, managing documents, assets, and office facilities, and delivering professional customer service across all airport-related tasks.

Responsibilities

• Manage and welcome customers for arrival and departure handling at the airport, guiding them per flight schedules.
• Check travel documents (passport, tickets, visa) to ensure smooth travel.
• Coordinate with airlines, ground handling, immigration and airport management to ensure smooth operations.
• Provide assistance and professional service to customers throughout their airport matters.
• Ensure customers board flights on schedule.
• Handle and resolve airport operational issues such as delays, changes, lost baggage promptly.
• Provide reports on airport duty assignments including numbers of customers, status, issues and resolutions.
• Manage and maintain documents, files, memos, reports and company records.
• Manage office and store inventory including records of stationery and assets with labels/serial numbers.
• Monitor condition and function of equipment and facilities and coordinate maintenance with vendors or contractors.
• Support in administrative and operational matters such as utility bills, payments, and tickets/accommodation bookings when required.
• Update company records and databases, including archiving and confidentiality.",

Job description

Responsible for managing airport service operations to ensure smooth arrival and departure handling for Nuh Travel customers at the airport, while supporting administrative functions, asset management, facilities and office operations.

Key responsibilities

Manage and welcome customers for arrival and departure handling at the airport and ensure customers are guided according to established flight schedules and itineraries.

Check customer travel documents such as passport, flight tickets, visa and related documents to ensure smooth travel process.

Coordinate with airlines, ground handling, immigration, airport management and related parties to ensure customer matters run smoothly.

Provide assistance, guidance and professional service to customers throughout their airport matters and ensure customers receive good service experience.

Ensure customers gather, undergo required processes and board flights according to scheduled time.

Handle and resolve airport operational issues such as flight delays, schedule changes, lost baggage or customer problems promptly and effectively.

Provide reports related to airport duty assignments including number of customers, operational status, issues that occurred and resolution actions taken.

Manage, organize and maintain documents, files, correspondence, memos, reports and company records systematically and orderly.

Manage office and store inventory including records of stationery, office requirements and company assets and ensure each asset has a label or serial number for tracking purposes.

Monitor condition and function of equipment and office facilities such as computers, photocopiers, air conditioning, telephones and related equipment and coordinate maintenance work with vendors or contractors when required.

About you

Support in administrative and operational matters such as monitoring utility bills, payment requests, delivery and receipt of important documents and booking of tickets or accommodation when required.

Update and maintain company records and databases, including managing documents for reference and archival purposes and ensure confidential information is handled securely.

Support other departments in administrative and operational assignments and assist in coordination of company programs, events and activities when required.

Assist in managing office asset and equipment requirements including identifying purchase needs, preparing Purchase Requests, obtaining quotations and coordinating with suppliers.

Provide periodic reports related to airport service, administrative, asset and facilities assignments for management reference.

Perform other tasks related to operations, administration and current requirements of the company as directed by management from time to time.