Customer Care Specialist - Rotational Shifts & Booking

DevloIT SDN BHD; Kuala Lumpur; On-site; MYR 31,000 - 47,000; Full time

Job summary

DevloIT SDN BHD in Kuala Lumpur is seeking a customer service professional to handle inquiries via call, chat, and email. The role operates on rotational shifts across five days with two days off.

You will resolve inquiries per company processes, escalate complex issues, update records, and liaise with vendors to fulfill booking changes, while maintaining a positive, empathetic attitude.

Diploma holders are encouraged to apply with a commitment to service quality and process adherence.

Qualifications

• Education- Diploma

Responsibilities

• Handles and responds to customer enquiries and complaints call, online chat and/or e-mails
• Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures
• Identifies and escalates difficult and complex issues to senior team members
• Maintains a positive, empathetic and professional attitude towards customer
• Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
• Resolves customer requests by making appropriate booking changes per company processes and terms
• Liaises with external vendors and service operators to fulfil booking changes
• Keeps updated with company procedures and processes
• Shares customer feedback with relevant departments for further improvements

Education

Diploma

Job description

DevloIT SDN BHD in Kuala Lumpur is seeking a customer service professional to handle inquiries via call, chat, and email. The role operates on rotational shifts across five days with two days off.

You will resolve inquiries per company processes, escalate complex issues, update records, and liaise with vendors to fulfill booking changes, while maintaining a positive, empathetic attitude.

Diploma holders are encouraged to apply with a commitment to service quality and process adherence.