Air Freight Manager
A Hiring Company
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Job summary
Jora Malaysia is seeking an Air Freight Manager to oversee air freight sales and operations within its international logistics framework. The role focuses on developing strategies, managing key client relationships, and ensuring compliant, high-quality cargo handling.
The ideal candidate will lead a team, optimize costs, coordinate with carriers, and provide air freight solutions that meet customers’ needs while aligning with business objectives.
Qualifications
- Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field
- Proven experience in air freight sales or a similar sales role within the logistics industry
- Strong understanding of air freight operations, pricing, regulations, and market dynamics
Responsibilities
- Develop and implement air freight sales strategies to achieve revenue and business growth targets in the air freight sector.
- Identify and pursue new business opportunities, including prospective clients and new market segments.
- Manage the sales pipeline from lead generation to deal closure and ensure strong conversion rates.
- Build and maintain long-term relationships with key clients and strategic partners.
- Understand customer requirements and provide appropriate air freight solutions.
- Oversee all aspects of air freight operations and ensure shipments are handled efficiently.
- Coordinate with airlines, ground handling agents, and other service providers to ensure smooth cargo operations.
- Monitor shipment and operational performance to ensure timely and efficient delivery.
- Lead, mentor, and develop the air freight team to enhance their skills and expertise.
- Analyse market trends, competitor activities, pricing, and customer needs to identify business opportunities.
- Negotiate contracts, rates, and service levels with airlines, ground handling agents, and other service providers.
- Collaborate with Finance, Marketing, and other departments to ensure a seamless customer experience.
Skills
Education
Tools
Job description
Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.
The Air Freight Manager is responsible for overseeing and coordinating the company’s air freight sales and operations. The role involves developing sales strategies, managing key client relationships, overseeing air cargo operations, negotiating with carriers and service providers, optimizing costs, ensuring regulatory compliance, and maintaining high service standards. The position supports the company’s international logistics and supply chain objectives.
Responsibility
Role Overview
The Air Freight Manager is responsible for overseeing and coordinating the company’s air freight sales and operations. The role involves developing sales strategies, managing key client relationships, overseeing air cargo operations, negotiating with carriers and service providers, optimizing costs, ensuring regulatory compliance, and maintaining high service standards. The position supports the company’s international logistics and supply chain objectives.
- Develop and implement effective sales strategies to achieve revenue and business growth targets in the air freight sector.
- Identify and pursue new business opportunities, including prospective clients and new market segments.
- Manage the sales pipeline from lead generation to deal closure and ensure strong conversion rates.
- Build and maintain long-term relationships with key clients and strategic partners.
- Understand customer requirements and provide appropriate air freight solutions.
- Maintain strong relationships with existing and potential customers.
- Provide excellent customer service and promptly address customer enquiries, issues, and concerns.
- Ensure customer requirements are met while maintaining high service standards.
- Oversee all aspects of air freight operations and ensure shipments are handled efficiently.
- Ensure compliance with local and international regulations, industry standards, and company procedures.
- Coordinate with airlines, ground handling agents, and other service providers to ensure smooth cargo operations.
- Monitor shipment and operational performance to ensure timely and efficient delivery.
- Manage and oversee outsourced air freight activities where required.
- Lead, mentor, and develop the air freight team to enhance their skills and expertise.
- Set clear objectives and provide guidance and support to achieve operational and sales targets.
- Monitor team performance and ensure productivity and service quality.
- Analyse market trends, competitor activities, pricing, and customer needs to identify business opportunities.
- Prepare sales reports, forecasts, and performance metrics for senior management.
- Analyse operational and commercial data to support business decision-making.
- Negotiate contracts, rates, and service levels with airlines, ground handling agents, and other service providers.
- Monitor vendor performance and establish strong, reliable business partnerships.
- Continuously evaluate service providers to ensure competitive pricing and service quality.
- Collaborate with Finance, Marketing, and other departments to ensure a seamless customer experience.
- Work with the Marketing team to develop promotional materials and campaigns for air freight services.
- Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field.
- Proven experience in air freight sales or a similar sales role within the logistics industry.
- Strong understanding of air freight operations, pricing, regulations, and market dynamics.
- Proficient in Microsoft Office applications, particularly MS Word and MS Excel.
- Able to work independently with minimal supervision.
- Good command of written and spoken English.
- Strong computer and documentation skills.
- Strong analytical and problem-solving abilities, with the ability to analyse data, generate insights, and make informed business decisions.
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