Logistic Operations Manager (Freight Forwarding Industry)

Talentvis; Johor Bahru; On-site; MYR 120,000 - 180,000; Full time

Job summary

Jora Malaysia is seeking an experienced Logistic Operations Manager in the freight forwarding industry to oversee national operational KPIs and ensure IATA compliance.

You will manage subcontractors, carriers and customers, partner with Marketing and Sales to grow the business, and lead a team to deliver reliable, cost‑effective airfreight solutions.

Strong English skills and leadership are essential in a fast-paced, competitive environment in Johor Bahru.

Qualifications

• Bachelor’s degree in transportation, ocean freight or international business preferred or equivalent.
• 5+ years of airfreight product or scope focused in Business.
• Knowledge and experience in Air freight Operations duties.
• Knowledge in planning and cost control in Air Freight Product.
• Marketing & Sales orientated capabilities and business developing.
• Highly motivated leader who is adept at working in a competitive, challenging and fast-paced work environment.
• English advanced proficiency language (written and speaking).

Responsibilities

• Responsible of statistics and KPIs of operational performance in the country/branch.
• Responsible in the relationship with IATA at National Level and fulfill with the operational requirements of IATA.
• Awareness to key import and export vertical market in order to work closely with Marketing and Sales development.
• To support in sub-contractor management function, supplier and control for agreement and monitoring of their performance (post landing services, customs clearance, etc)
• Responsible for customer services function, customer retention and cross selling in cooperation with Marketing and Sales into the country/branch.
• Work closely with partners and Sales Team to define necessary product to achieve the targets budgeted.
• To Work in accordance to the compliance rules and policy.
• Relation with customers and Carriers.
• Visit to customers and potential customers together with the Sales Team for technical purposes

Skills

Excellent written and verbal skills

Detail oriented

Multitask

Meet deadlines

Self-motivated

Team oriented

Independent

Education

Bachelor’s degree in transportation, ocean freight or international business

Job description

Logistic Operations Manager (Freight Forwarding Industry)

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Responsible of statistics and KPIs of operational performance in the country/branch.
• Responsible in the relationship with IATA at National Level and fulfill with the operational requirements of IATA.
• Awareness to key import and export vertical market in order to work closely with Marketing and Sales development.
• To support in sub-contractor management function, supplier and control for agreement and monitoring of their performance (post landing services, customs clearance, etc)
• Responsible for customer services function, customer retention and cross selling in cooperation with Marketing and Sales into the country/branch.
• Work closely with partners and Sales Team to define necessary product to achieve the targets budgeted.
• To Work in accordance to the compliance rules and policy.
• Relation with customers and Carriers.
• Visit to customers and potential customers together with the Sales Team for technical purposes

SUPERVISORY RESPONSIBILITIES:

• Recommend hiring, firing and promotion
• Identify and resolve personnel issues
• Ongoing coaching and mentoring of staff to develop skills to the highest level

QUALIFICATIONS:

• Excellent written and verbal skills
• Detail oriented, able to multitask and meet deadlines
• Self-motivated, able to work in a team and independently

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in transportation, ocean freight or international business preferred or equivalent.
• 5+ years of airfreight product or scope focused in Business.
• Knowledge and experience in Air freight Operations duties.
• Knowledge in planning and cost control in Air Freight Product.
• Marketing & Sales orientated capabilities and business developing.
• Highly motivated leader who is adept at working in a competitive, challenging and fast-paced work environment.
• English advanced proficiency language (written and speaking).