Air Freight Manager
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Benefits offered by this job
Job summary
Jora Malaysia is seeking an experienced air freight sales leader to drive revenue, build client relationships, and lead a high-performing team. The role requires deep knowledge of air freight pricing, regulations, and operations, along with strong negotiation and strategic thinking.
You will manage end-to-end sales cycles, coordinate with carriers, and analyse market data to identify growth opportunities, while maintaining high service standards and clear communication in English.
Qualifications
- Bachelor’s degree in Business, Logistics, Supply Chain Management or related field.
- Proven experience in air freight sales or similar sales role within logistics.
- Strong understanding of air freight logistics, including pricing, regulations, market dynamics, and operational processes.
- Experience in team leadership and customer relationship management.
- Strong sales, negotiation, and business development skills.
- Good understanding of air freight operations and industry practices.
- Strong analytical and problem-solving abilities.
- Ability to analyse data, generate insights, and make informed business decisions.
- Able to work independently with minimal supervision.
- Strong leadership and interpersonal skills.
- Good command of written and spoken English.
- Proficient in Microsoft Office applications, MS Word and MS Excel.
Responsibilities
- Develop and implement effective sales strategies to achieve revenue and growth in air freight.
- Identify and pursue new business opportunities, including prospective clients and new market segments.
- Manage the sales pipeline from lead generation to deal closure and ensure strong conversion.
- Build and maintain long-term relationships with key clients and strategic partners.
- Understand customer requirements and provide appropriate air freight solutions.
- Oversee air freight operations and ensure shipments are handled efficiently.
- Coordinate with airlines, ground handling agents, and other service providers.
- Monitor shipment and operational performance to ensure timely delivery.
- Lead, mentor, and develop the air freight team to meet targets.
- Analyse market trends, competitor activities, pricing, and customer needs to identify opportunities.
- Negotiate contracts, rates, and service levels with airlines and service providers.
- Collaborate with Finance, Marketing, and other departments for seamless customer experience.
Skills
Education
Tools
Job description
Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.
Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field.
Proven experience in air freight sales or a similar sales role within the logistics industry.
Strong understanding of air freight logistics, including pricing, regulations, market dynamics, and operational processes.
Experience in team leadership and customer relationship management will be an advantage.
Strong sales, negotiation, and business development skills.
Good understanding of air freight operations and industry practices.
Strong analytical and problem-solving abilities.
Ability to analyse data, generate insights, and make informed business decisions.
Able to work independently with minimal supervision.
Strong leadership and interpersonal skills.
Good command of written and spoken English.
Proficient in Microsoft Office applications, particularly MS Word and MS Excel.
Good computer skills and ability to manage operational documentation.
- Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field.
- Proven experience in air freight sales or a similar sales role within the logistics industry.
- Strong understanding of air freight logistics, including pricing, regulations, market dynamics, and operational processes.
- Experience in team leadership and customer relationship management will be an advantage.
- Strong sales, negotiation, and business development skills.
- Good understanding of air freight operations and industry practices.
- Strong analytical and problem-solving abilities.
- Ability to analyse data, generate insights, and make informed business decisions.
- Able to work independently with minimal supervision.
- Strong leadership and interpersonal skills.
- Good command of written and spoken English.
- Proficient in Microsoft Office applications, particularly MS Word and MS Excel.
- Good computer skills and ability to manage operational documentation.
- Develop and implement effective sales strategies to achieve revenue and business growth targets in the air freight sector.
- Identify and pursue new business opportunities, including prospective clients and new market segments.
- Manage the sales pipeline from lead generation to deal closure and ensure strong conversion rates.
- Build and maintain long-term relationships with key clients and strategic partners.
- Understand customer requirements and provide appropriate air freight solutions.
- Maintain strong relationships with existing and potential customers.
- Provide excellent customer service and promptly address customer enquiries, issues, and concerns.
- Ensure customer requirements are met while maintaining high service standards.
- Oversee all aspects of air freight operations and ensure shipments are handled efficiently.
- Ensure compliance with local and international regulations, industry standards, and company procedures.
- Coordinate with airlines, ground handling agents, and other service providers to ensure smooth cargo operations.
- Monitor shipment and operational performance to ensure timely and efficient delivery.
- Manage and oversee outsourced air freight activities where required.
- Lead, mentor, and develop the air freight team to enhance their skills and expertise.
- Set clear objectives and provide guidance and support to achieve operational and sales targets.
- Monitor team performance and ensure productivity and service quality.
- Analyse market trends, competitor activities, pricing, and customer needs to identify business opportunities.
- Prepare sales reports, forecasts, and performance metrics for senior management.
- Analyse operational and commercial data to support business decision-making.
- Negotiate contracts, rates, and service levels with airlines, ground handling agents, and other service providers.
- Monitor vendor performance and establish strong, reliable business partnerships.
- Continuously evaluate service providers to ensure competitive pricing and service quality.
- Collaborate with Finance, Marketing, and other departments to ensure a seamless customer experience.
- Work with the Marketing team to develop promotional materials and campaigns for air freight services.
- Training Provided
- Medical and Hospitalisation Leave
- Annual Leave
- EPF
- SOCSO
- EIS
- 5 Working Days
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