Air Freight Customer Service Representative

J-Recruit; Klang City; On-site; MYR 33,000 - 67,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

SOCSO

EPF

EIS

Job summary

Jora Malaysia is seeking a customer service and logistics support professional to coordinate with clients and carriers, prepare quotes, and maintain shipment records. You will interact with shippers and airlines to ensure smooth operations and timely delivery.

The ideal candidate holds at least a SPM or Diploma and has about 1 year in logistics with strong communication, plus the ability to work independently in a fast-paced environment.

Qualifications

• Minimum SPM or Diploma.
• Preferably 1 year or above experience in logistics industry with good communication skills.
• Windows Office applications (MS Word, MS Excel, etc).
• Able to work independently.

Responsibilities

• Communicate with clients and shippers and resolve complaints.
• Prepare shipping quotes for customers.
• Negotiate shipping fees with couriers.
• Prepare sales reports for senior management.
• Maintain shipment records and update customers on status.
• Handle high volume inbound and outbound phone calls.
• Maintain relationships with airlines, GSA & CSA.
• Oversee export/import operations to ensure timely delivery.

Skills

Good communication skills

Able to work independently

Education

SPM or Diploma

Tools

MS Word

MS Excel

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Experience:Preferably with 1 year or above experience in logistics industries and goodcommunication skills
• Able to work independent

Requirement

• Education: Minimum SPM or Diploma.
• Experience:Preferably with 1 year or above experience in logistics industries and goodcommunication skills
• Windows Office Applications (e.g. MS Word, MS Excel, etc)
• Able to work independent

Responsibility

• Communicate with clients and shippers and resolve any complaints.
• Prepare shipping quotes for customers.
• Negotiate shipping fees with couriers.
• Prepare sales reports for senior management.
• Keep a meticulous record of shipment information.
• Help manage current customer accounts.
• Deal with a high volume of inbound and outbound phone calls.
• Maintain relationships with carriers and customers.
• Provide exceptional customer service to customers and carriers.
• Solve customer and carrier problems and help resolve issues.
• Attend air freight enquiries from customers & overseas agents.
• Familiarize with related customer service, air freight export and import procedures.
• Build strong relationships with airlines, GSA & CSA.
• Monitor complete operational process flow to ensure timely delivery of freight to customers.
• Maintain and file all records in accordance with company procedure.
• Contribute to maintaining strong relationships with suppliers and vendors (airlines, trucking companies,etc).
• Oversee and assess team productivity and activities, providing regular performance-related feedback and constructive coaching.
• Attend to customer bookings for export/ import shipments.
• Update customers on the status of their shipments via email.
• Coordinate with Operations and Sales to meet customers’ needs.
• Handle costing and billing for shipments.
• Undertake other assignments from the Management . (Manage overall export and import operations)

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• SOCSO
• EPF
• EIS