AI Solutions Evangelist

ITAPPS; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A technology solutions provider in Kuala Lumpur seeks a professional with 5+ years in customer-facing go-to-market roles, such as Solutions Engineer or Presales Consultant. The role focuses on pipeline creation, delivering tailored demos, and enabling customers to realize business value from AI solutions. Candidates should possess strong workshop facilitation and stakeholder management skills, along with a background in enterprise SaaS or conversational AI. This full-time position includes occasional travel.

Qualifications

• 5+ years in customer-facing GTM roles like Solutions Engineer or Presales Consultant.
• Strong skills in workshop facilitation and executive communication.
• Experience with enterprise SaaS solutions and conversational AI.

Responsibilities

• Own and refine AI solution narrative and value propositions.
• Conduct customer discovery and solution workshops.
• Deliver tailored, story-driven demos and maintain demo environments.

Skills

Workshop facilitation

Executive communication

Customer advocacy

Stakeholder management

Fluent professional English

Job description

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Type

Full Time (Travel: Occasional as needed)

Job Description

Role Summary

This is a go-to-market (GTM) focused role responsible for pipeline creation, opportunity shaping, and enabling customers and partners to realize business value from AI solutions. You will lead discovery workshops, deliver demos, build ROI-driven business cases, and coordinate proof-of-concepts (POCs) with Sales and Delivery.

Key Responsibilities

Go-to-Market

Own and refine ITApps’ AI solution narrative: target personas, use cases, value propositions, differentiation, and outcomes.

Run customer discovery and solution workshops: problem framing, use-case mapping, success criteria, data/integration requirements, and next steps.

Deliver story-driven demos tailored to customer scenarios; maintain demo environments, scripts, and reusable assets.

Partner with Sales to create and influence pipeline: account planning, qualification, solution shaping, proposals, and executive presentations.

Develop value engineering and ROI models: containment/deflection, AHT reduction, cost-to-serve improvement, CSAT impact, and operational efficiency.

Enable internal teams: pitch decks, objection handling, competitive positioning, and sales readiness sessions.

Drive partner co-sell motions with the vendors and ecosystem partners (e.g., CCaaS/CRM/UC): joint workshops, events, webinars, and account planning.

Solution Validation and Handover

Scope and orchestrate POCs with clear objectives, timelines, success metrics, and stakeholder alignment.

Provide high-level solution direction across channels, integrations (CRM/CCaaS), security basics (SSO, roles/permissions), and deployment considerations.

Package repeatable offerings: use-case kits, workshop templates, demo assets, and estimation/approach guidance for consistent execution.

Ensure smooth handover from presales to delivery, reducing rework and improving win-to-go-live time.

Success Measures (KPIs)

Pipeline influenced/sourced per quarter, and pipeline-to-win conversion on engaged opportunities.

Qualified workshops delivered and conversion rate to proposal/POC.

Demo-to-next-step conversion and executive stakeholder engagement outcomes.

POC success rate against pre-agreed criteria and time-to-POC execution.

Enablement delivered and measurable sales readiness improvement.

Reusable assets created and adopted (demo scripts, pitch decks, one-pagers, playbooks).

Requirements

Qualifications and Experience

5+ years in customer-facing GTM roles such as Solutions Engineer, Presales Consultant, Presales Solution Architect, Technical Evangelist/Advocate, or similar.

Strong workshop facilitation, executive communication, and story-driven demos.

Experience with enterprise SaaS solutioning, CX automation, contact center environments, or conversational AI programs.

Working knowledge of integrations and APIs (REST/webhooks; basic JSON), cloud fundamentals, and security basics (SSO, roles/permissions, data handling).

Strong stakeholder management across Sales, Delivery, Partners, and customer teams.

Fluent professional English: additional Asia languages are an advantage.

Nice to Have

Hands-on experience with conversational AI platforms.

Familiarity with contact center and CX ecosystems.

Experience selling into regulated industries (e.g., BFSI) with strong security/compliance awareness.

Proven track record building repeatable GTM plays and partner co-sell motions.

How to Apply

Please share your CV and a brief note covering:

a customer workshop you led,

outcomes you influenced (pipeline, wins, or adoption).