Technical Sales Consultant (ECM / Data and AI)

InfoConnect; Petaling Jaya; On-site; MYR 180,000 - 300,000; Full time

Job summary

InfoConnect is seeking a Technical Sales Consultant in Malaysia to drive pipeline for data and AI solutions across enterprise accounts. You will work closely with solution architects and delivery leads to translate client business challenges into validated proposals, POCs, and implementation roadmaps.

Ideal candidates possess 7+ years in pre-sales or technical sales, strong CXO-level communication, and deep knowledge of ECM/IDP and data platforms.

Qualifications

• Bachelor's degree required in CS/DS/Engineering or related field.
• 7+ years in pre-sales, solution consulting, or technical sales in ECM or Data & AI.
• Experience with large enterprises in Malaysia BFSI or Government/GLC sectors.
• Knowledge of OCR, document management, archiving, data integration, data pipelines.
• Understanding analytics, BI solution patterns and data platforms.

Responsibilities

• Independently lead discovery and qualification conversations with enterprise clients.
• Conduct ECM / Data & AI maturity assessments and executive briefings.
• Translate complex concepts into business value for CXOs and decision-makers.
• Define Data & AI strategies with the technical team and design roadmaps.
• Collaborate with solution architects to design end-to-end solutions.
• Coordinate pilots and POCs with clear success criteria.
• Translate requirements into architecture and validate with technical teams.
• Prepare and deliver high-impact demonstrations aligned to customer readiness.
• Stay abreast of ECM, IDP, and data/AI trends; engage with partners and industry forums.

Skills

Pre-sales

Solution consulting

Technical sales

Executive communication

Stakeholder management

Education

Bachelor's degree in Computer Science, Data Science, Engineering, or a related field

Job description

The Technical Sales Consultant is a client-facing role responsible for driving pipeline creation and identifying opportunities for adoption of data and AI solutions across enterprise accounts in various industries including financial services, insurance/takaful and GLCs. This person works in close partnership with our technical team - solution architects, engineers, and delivery leads - to translate client business challenges into validated technical proposals, POCs, and implementation roadmaps. Success in this role depends on the ability to independently lead discovery and qualification conversations while staying tightly coordinated with technical resources to ensure every proposal is technically sound and deliverable.

Key Responsibilities

Consultative Engagement & Discovery

• Independently lead strategic discovery and qualification conversations with enterprise clients to understand business challenges and translate them into solution proposals.
• Conduct ECM / Data & AI Maturity Assessments, Discovery Workshops, and Executive Briefings tailored to the client’s industry and business context.
• Translate complex technical concepts into clear business value for CXOs and business decision-makers.

Solution Design & Collaboration with Technical Team

• Work hand-in-hand with the technical team to define comprehensive Data & AI strategies, including data platform modernization, data monetization, and AI adoption roadmaps.
• Collaborate closely with solution architects and delivery leads to design end-to end technical solutions and implementation roadmaps, ensuring proposals are grounded in delivery reality.
• Coordinate pilot engagements and POCs with clearly defined success criteria, working alongside technical resources to validate assumptions and document outcomes.
• Translate client requirements into conceptual and solution-level architecture, escalating to Principal/technical teams for deep technical validation as needed.

Demonstrations & Technical Storytelling

• Prepare and deliver high-impact, tailored demonstrations and presentations aligned to customer readiness and defined value hypotheses.

Market Engagement

• Stay abreast of trends in Enterprise Content Management (ECM), Intelligent Document Processing (IDP) or in Data, AI, ML and Analytics.
• Build relationships with key technology partners to strengthen our solution offerings.
• Attend conferences, client briefings, and industry forums.

Qualifications & Experience

• Bachelor's degree in Computer Science, Data Science, Engineering, or a related field.
• 7+ years of relevant experience, with at least 3+ years in a pre-sales, solution consulting, or technical sales role in ECM or Data & AI.
• Strong track record consulting with large enterprises in Malaysia, ideally in BFSI or Government/GLC sectors.
• Solid understanding of OCR, document management, archiving or data integration, data pipelines, and data modelling principles.
• Understanding of analytics, reporting, and business intelligence solution patterns.
• Familiarity with on-premise/cloud data platforms.
• Ability to lead customer discovery conversations and deliver technical demonstrations independently.
• Exceptional communication and stakeholder management skills, especially at C suite level.
• Strong analytical mindset with the ability to connect ECM or data strategy to business objectives.
• Self‑motivated, proactive, and commercially savvy.
• Excellent storytelling and presentation skills with executive presence.
• Acts as a trusted technical advisor throughout the sales cycle, building strong relationships with key customer stakeholders.

Positive, collaborative team player comfortable operating with minimal supervision across multiple concurrent opportunities.