AI-Driven Quality & Governance Manager

TikTok; Kuala Lumpur; On-site; MYR 90,000 - 170,000; Full time

Job summary

TikTok's Global E-Commerce Governance & Experience team builds a safe, trusted environment for businesses, creators, and communities. You will work on complex problems where user experience, safety, and support quality come together, shaping interactions across the global e-commerce ecosystem.

As a QA and governance professional, you will develop a comprehensive QA framework, advance AI-enabled auditing, and drive continuous improvement with data analytics, RCA, and cross-functional

Qualifications

• Proven experience in quality governance or continuous improvement.
• Experience or strong interest in AI-enabled QA and automated auditing.
• Strong analytical and problem-solving skills.
• Strong project management and stakeholder engagement skills.
• Ability to influence cross-functional teams in fast-paced environments.

Responsibilities

• Develop, implement, and enhance a comprehensive QA framework across BPO partners.
• Drive AI-enabled auditing solutions and quality insights.
• Identify quality risks and opportunities through data analytics.
• Collaborate with regional teams to align standards and governance.
• Support continuous improvement of SOPs and tooling.
• Coordinate across time zones with global stakeholders.

Skills

Quality governance

AI-enabled QA

Analytical thinking

Project management

Stakeholder engagement

Problem solving

Education

Bachelor's degree or equivalent practical experience

Job description

TikTok's Global E-Commerce Governance & Experience team builds a safe, trusted environment for businesses, creators, and communities. You will work on complex problems where user experience, safety, and support quality come together, shaping interactions across the global e-commerce ecosystem.

As a QA and governance professional, you will develop a comprehensive QA framework, advance AI-enabled auditing, and drive continuous improvement with data analytics, RCA, and cross-functional