Ecosystem Content Research and Judgment Specialist (Mandarin Language) - Eco Governance, AI Data Service and Operations

TikTok; Kuala Lumpur; Presencial; MYR 78 000 - 123 000; Tempo integral

Resumo da oferta

TikTok Malaysia is seeking a data quality and governance specialist to join the ADSO team, focusing on safety and non-safety data annotation and review processes. The role emphasizes QA of AI training data, policy interpretation, and maintaining data credibility across international products.

You will collaborate with policy, product, and engineering teams to ensure high-quality data, effective standards, and scalable solutions while driving continuous improvement in execution quality.

Qualificações

• Bachelor's degree or equivalent; strong interest in content ecosystems, platform governance, or AI data quality.
• Proficient in English as working language; fluent in Mandarin Chinese for reviewing Mandarin content.
• 1+ years in QA, content governance, content judgment/review, quality inspection, strategy, or related fields.

Responsabilidades

• Deeply participate in quality assurance for key data assets such as AI training data and test sets; handle content issue discovery and policy judgment.
• Develop and maintain core standards; ensure policy implementation and alignment with latest updates.
• Build quality evaluation systems; design test sets for calibration, quality assessment, and audits.
• Identify misuse patterns and process vulnerabilities; drive improvements in review accuracy and collaboration efficiency.
• Act as a bridge for cross-department collaboration to ensure scalable standards and solutions.

Conhecimentos

Quality assurance

Content governance

Data analysis

Formação académica

Bachelor's degree or equivalent

Descrição da oferta de emprego

Responsibilities

About the team

The AI Data Service and Operations (ADSO) team is responsible for providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security.

Key Responsibilities

• Deeply participate in quality assurance for key data assets such as AI training data and test sets. Simultaneously handle content issue discovery and policy research/judgment, helping the team improve data credibility, judgment consistency, and overall delivery quality.
• Develop and maintain core standards, ensure effective policy implementation, and stay aligned with the latest policies, product updates, and industry best practices.
• Build quality evaluation systems; design, produce, and maintain high-quality test sets for calibration, quality assessment, and operational audits. Ensure comprehensive and balanced coverage across various scenarios, content types, complex cases, and edge cases.
• Identify misuse patterns and process vulnerabilities in operations, and provide support for key workflows such as arbitration, quality inspection, training, and calibration. Drive measurable improvements in review accuracy, consistency, and overall operational efficiency.
• Act as a key bridge for cross‑departmental collaboration with policy, product, engineering, and other teams to ensure standards and solutions are practical and scalable. Track core metrics and participate in special projects to drive continuous improvement in execution quality and collaboration efficiency.

Qualifications

Minimum Qualification(s)

• Bachelor's degree or equivalent experience, along with strong interest in content ecosystems, platform governance, or AI data quality.
• Proficient in English as a primary working language and fluent in Mandarin Chinese for the purpose of reviewing, analyzing, and assessing content published in the Mandarin language.
• 1+ years of experience in quality assurance, content governance, content judgment/review, quality inspection, strategy, or related fields.
• Strong content comprehension ability, capable of handling non‑standard content scenarios without clear-cut answers.
• Strong command of English with exceptional attention to detail, clarity, and linguistic consistency, and excellent written communication skills with emphasis on precision, clarity, and operational feasibility.
• Strong goal‑oriented mindset and data‑driven thinking. Proficient in using data analysis to identify and uncover problems, with clear logical reasoning.

Preferred Qualification(s)

• High level of self‑motivation, solution‑oriented thinking, and ability to multi‑task, prioritize, and meet strict deadlines in a fast‑paced, collaborative environment.
• Familiarity with machine‑executable logic, labeling frameworks, or test‑set workflows.
• Experience collaborating with Policy, Product, Governance, Engineering, or Training teams.
• Knowledge of scenario coverage, positive/negative balance, and dataset validation.

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.