AI-Driven Customer Success Operations Expert

Micron Memory Malaysia Sdn Bhd; Batu Kawan; On-site; MYR 50,000 - 70,000; Full time

Job summary

Micron Memory Malaysia Sdn Bhd in Batu Kawan is seeking a Customer Success Operations Specialist to enhance customer satisfaction and loyalty. Responsibilities include managing customer expectations, collaborating with internal teams, and driving operational efficiency. Candidates should hold a Bachelor's degree in business and have at least 1 year of experience in customer success or operations management. Experience with tools like SAP and CRM software is preferred, along with strong analytical skills.

Qualifications

• Proven experience in customer success or operations management.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Drive customer satisfaction and loyalty.
• Implement operational actions to improve supplier ranking.
• Collaborate with internal and external customers for operational efficiency.

Skills

Customer success management

Operational efficiency

Analytical skills

Interpersonal communication

Education

Bachelor's degree in business

Tools

SAP

CRM software

Excel

PowerPoint

Job description

Micron Memory Malaysia Sdn Bhd in Batu Kawan is seeking a Customer Success Operations Specialist to enhance customer satisfaction and loyalty. Responsibilities include managing customer expectations, collaborating with internal teams, and driving operational efficiency. Candidates should hold a Bachelor's degree in business and have at least 1 year of experience in customer success or operations management. Experience with tools like SAP and CRM software is preferred, along with strong analytical skills.