AI-Driven Customer Success Operations Expert

Micron Technology, Inc; Malaysia; On-site; MYR 157,232 - 235,849; Full time

Job summary

Micron Technology, Inc. is looking for a Customer Success Operations Specialist in Batu Kawan, Malaysia. In this role, you'll ensure superior service and support for Micron’s customers, driving satisfaction and loyalty while achieving financial goals. You will optimize order processes and resolve customer issues, collaborating with internal teams. A Bachelor’s degree and 1+ years in customer success are required, along with strong analytical skills. Familiarity with AI-driven solutions is preferred. Join us to help enhance customer experiences!

Qualifications

• Proven experience in customer success/operations role.
• 1+ years of experience facing external customers.
• Familiarity with AI-driven solutions to improve efficiency.

Responsibilities

• Manage hub and/or vHub operations.
• Drive operational actions towards supplier ranking.
• Collect and analyze customer expectations.

Skills

Strong analytical and problem-solving skills

Excellent interpersonal and communication skills

Customer success strategies implementation

Experience with supply chain management

Education

Bachelor’s degree in business

Tools

SAP

CRM software

Data analysis tools

Excel

PPT

Job description

Micron Technology, Inc. is looking for a Customer Success Operations Specialist in Batu Kawan, Malaysia. In this role, you'll ensure superior service and support for Micron’s customers, driving satisfaction and loyalty while achieving financial goals. You will optimize order processes and resolve customer issues, collaborating with internal teams. A Bachelor’s degree and 1+ years in customer success are required, along with strong analytical skills. Familiarity with AI-driven solutions is preferred. Join us to help enhance customer experiences!