CUSTOMER SUCCESS OPERATIONS SPECIALIST

Micron Technology; Batu Kawan; On-site; MYR 60,000 - 80,000; Full time

Job summary

Micron Technology in Batu Kawan, Malaysia is seeking a Customer Success Operations Specialist. In this role, you'll drive customer satisfaction and optimize the order process while contributing to financial goals. You will need at least a Bachelor’s degree and one year of related experience. Excellent analytical and communication skills are essential, along with a strong understanding of supply chain operations. Familiarity with tools like SAP and CRM software is preferred. In this dynamic role, you will leverage AI to enhance business processes.

Qualifications

• Bachelor’s degree with experience in customer success or operations role.
• 1+ years of experience in customer-facing roles.
• Strong analytical skills and business acumen.
• Excellent communication skills.

Responsibilities

• Drive customer satisfaction and loyalty while contributing to financial goals.
• Optimize order processes for efficiency.
• Build relationships with internal teams for collaboration.
• Manage customer expectations and deliver optimal solutions.
• Leverage AI technologies to enhance business processes.

Skills

Customer success techniques

Analytical skills

Interpersonal communication

Problem-solving

Education

Bachelor’s degree in business or related field

Tools

SAP

CRM software

Data analysis tools

Excel

PowerPoint

Job description

Our vision is to transform how the world uses information to enrich life for all. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

As a Customer Success Operations Specialist

Your primary responsibility is to drive customer satisfaction and loyalty, while also contributing to Micron’s financial goals and optimizing revenue. You will optimize the order process to improve efficiency and take full ownership of resolving customer issues promptly and effectively. You will build and maintain a robust network of contacts within internal teams, fostering collaboration to support and enhance customer experience. Your efforts will ensure that every interaction with Micron’s customers is exceptional, driving customer success and satisfaction. Additionally, you will collaborate with both internal and external customers to align with corporate strategic objectives, market share targets, and sales plan goals. Your role is crucial in implementing strategies that not only meet but exceed customer expectations, ensuring their success and continued partnership with Micron.

Responsibilities And Tasks

• Hub and/or vHub Management.
• Proactively implement operational actions to drive towards #1 supplier ranking.
• Initiate, build and sustain effective relationships and communication with internal and external customers for operational efficiency.
• Understand customer expectations and drive internal teams to provide optimal solution.
• Orchestrate the process to collect customer expectations, extensively collaborate with functional partners to determine Micron’s deliverables, lining up with corporate strategic objectives, with strong business and supply chain acumen.
• Manage CBR Delivery & Customer Service scorecard, along with Customer Ranking Survey, orchestrating with cross functions for CAPA (Corrective Action/Preventive Action) to customers, representing GSC to deliver supply update, Customer/Micron joint-project status update in customer QBR.
• Support the launch and scaling of strategic innovations, operational frameworks, and customer-facing tools.
• Leverage Artificial Intelligence (AI) technologies to enhance business processes, including developing and implementing AI‑driven solutions to improve efficiency, accuracy, and operating as a culture vanguard towards infusing AI into everyday work.

Minimum Qualifications

• Bachelor’s degree on biz with proven experience on customer success/operation role.
• 1+ years of experience in customer success or operations management, facing external customers.
• Strong analytical and problem‑solving skills with strong biz and supply chain acumen.
• Excellent interpersonal and communication skills.

Preferred Qualifications

• Bachelor’s degree in business administration or related field or equivalent experience.
• Experience with supply chain management.
• Proven track record of implementing successful customer success strategies.
• Familiarity with SAP, CRM software and data analysis tools.
• Good at Excel, PPT.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.