AI-Driven Customer Success Ops with Supply Chain Focus

Micron Technology, Inc; Simpang Ampat; On-site; MYR 60,000 - 90,000; Full time

Job summary

Micron Technology, Inc in Simpang Ampat, Malaysia, is seeking a Customer Success Operations Specialist. This role focuses on managing operations to enhance customer satisfaction while driving loyalty and revenue growth. You will build relationships with internal and external stakeholders, lead the delivery of optimal solutions, and support operational frameworks.

The ideal candidate holds a Bachelor's degree in business, has at least 1 year of relevant experience, and possesses strong analytical skills. Familiarity with SAP and proficiency in Excel are preferred.

Qualifications

• Bachelor’s degree in business or related field with experience in customer success/operations.
• At least 1 year of experience in customer success or operations management.
• Strong analytical and problem-solving skills with business acumen.
• Excellent interpersonal and communication skills.

Responsibilities

• Manage Hub and/or vHub operations for supplier ranking.
• Implement operational actions to enhance customer satisfaction.
• Build relationships with internal and external customers.
• Understand customer expectations and lead internal teams.
• Manage customer scorecards and represent GSC in QBRs.
• Support launch of innovations and customer-facing tools.
• Leverage AI technologies to enhance business processes.

Skills

Customer success/operations experience

Analytical and problem-solving skills

Interpersonal skills

Communication skills

Education

Bachelor’s degree in business or related field

Tools

SAP

CRM software

Data analysis tools

Excel

PowerPoint

Job description

Micron Technology, Inc in Simpang Ampat, Malaysia, is seeking a Customer Success Operations Specialist. This role focuses on managing operations to enhance customer satisfaction while driving loyalty and revenue growth. You will build relationships with internal and external stakeholders, lead the delivery of optimal solutions, and support operational frameworks.

The ideal candidate holds a Bachelor's degree in business, has at least 1 year of relevant experience, and possesses strong analytical skills. Familiarity with SAP and proficiency in Excel are preferred.