AI-Driven Customer Success Architect
Cisco Systems, Inc
Get a reply from this employer
Your resume and cover letter, tailored to exactly what they’re hiring for.
Job summary
Cisco Systems, Inc is seeking a highly experienced Customer Success Specialist in Kuala Lumpur to drive strategic technical adoption and ensure maximum value from Cisco investments. You will bridge business goals with complex deployments, shaping deployments through AI-driven TAPs and cross-functional collaboration.
Responsibilities include leading architectural consultations, building lab demos, collecting field insights for roadmap input, and mentoring regional engineers.
Qualifications
- Strong consultative technologist with enterprise/service provider experience.
- Proven track record in adoption & lifecycle management for complex environments.
- Excellent storytelling and stakeholder communication in English; local regional language skills helpful.
Responsibilities
- Architect AI-Driven Technical Adoption Plans (TAPs) translating business outcomes into technical milestones.
- Lead high-impact technical enablement with 1:1 architectural consultations and 1:many Expert Insight Series.
- Build hands-on labs and demonstrations to validate complex migrations and automation workflows.
- Be the voice of the field by feeding real-world insights into Cisco’s product roadmap.
- Drive cross-functional impact with Account Teams, CSMs, SEs, and Cisco Partners to ensure renewal growth.
- Mentor and elevate the community by sharing knowledge and authoring reusable scripts and checklists.
Skills
Education
Job description
Cisco Systems, Inc is seeking a highly experienced Customer Success Specialist in Kuala Lumpur to drive strategic technical adoption and ensure maximum value from Cisco investments. You will bridge business goals with complex deployments, shaping deployments through AI-driven TAPs and cross-functional collaboration.
Responsibilities include leading architectural consultations, building lab demos, collecting field insights for roadmap input, and mentoring regional engineers.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
