Collaboration Solutions Architect: Webex & AI-Driven Adoption

Cisco; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Cisco in Kuala Lumpur is seeking a technically skilled professional to drive customer engagement and adoption across Cisco Collaboration and Webex environments. You will design, deploy, migrate, and troubleshoot solutions, while guiding customers and cross-functional teams to ensure optimal performance and renewal support.

The role emphasizes AI and automation, high-impact delivery, and building vertical market expertise to translate customer needs into interoperable technical solutions.

Qualifications

• Bachelor's degree or higher with relevant experience.
• Professional‑level certification such as CCNP Collaboration, CCNP Enterprise or equivalent.
• Demonstrated experience with Cisco Collaboration and/or Webex technologies.
• Strong hands‑on experience in Webex, Webex Calling, CUCM, SIP, Video Conferencing, Contact Centre and Collaboration Network Infrastructure.
• Experience designing, implementing, migrating and troubleshooting complex Collaboration solutions.
• Strong customer‑facing, consulting and communication skills.
• Working knowledge of automation, programmability, APIs and AI‑enabled delivery.

Responsibilities

• Engage directly with customers, building trusted relationships and translating business requirements into technical solutions.
• Design, deploy, migrate, integrate, optimise and troubleshoot Cisco Collaboration and Webex environments.
• Develop deep expertise across Webex, Webex Calling, CUCM, SIP, Video Conferencing, Contact Centre and related infra.
• Support migrations and integrations across Cisco and third‑party technologies for interoperability.
• Provide technical insights during Executive Briefings and QBRs aligned to customer priorities.
• Create customer‑facing technical documentation and reusable content.
• Leverage AI, automation, APIs and orchestration to improve delivery and outcomes.

Skills

Webex

Webex Calling

CUCM

SIP

Video Conferencing

Contact Centre

Collaboration Network Infra

Education

Bachelor's degree

Master's degree

PhD

Tools

CCNP Collaboration

CCNP Enterprise

Job description

Cisco in Kuala Lumpur is seeking a technically skilled professional to drive customer engagement and adoption across Cisco Collaboration and Webex environments. You will design, deploy, migrate, and troubleshoot solutions, while guiding customers and cross-functional teams to ensure optimal performance and renewal support.

The role emphasizes AI and automation, high-impact delivery, and building vertical market expertise to translate customer needs into interoperable technical solutions.