Technical Customer Success Advisor – Adoption & Value

Cisco Systems, Inc; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Cisco Systems, Inc. in Malaysia seeks a Customer Success Specialist to guide adoption and maximize value from Cisco solutions.

You will lead workshops, tailor onboarding journeys, and partner with Sales, Engineering, and Product teams to drive customer outcomes. Qualifications include 3–5 years in technical consulting or security-focused roles, foundational knowledge of Cisco security products, and a Bachelor’s degree in Engineering or CS; CCNA/CCNP is a plus.

Qualifications

• 3–5 years in technical consulting or security-focused customer-facing roles.
• Bachelor’s degree in Engineering or Computer Science.
• Foundational knowledge of Cisco security products and concepts.
• CCNA or CCNP is preferred.

Responsibilities

• Lead high-impact workshops and onboarding journeys for customers.
• Guides adoption and translates feedback into product improvements.
• Coordinate with CX Product Management, Engineering, and Sales to drive outcomes.
• Identify adoption risks and resolve issues to ensure successful journeys.
• Document adoption plans and keep stakeholders aligned throughout onboarding.

Skills

Customer success

Technical consulting

Security awareness

Education

Bachelor’s degree in Engineering or Computer Science

Tools

Cisco Secure Access

Umbrella

DUO

ISE

Job description

Cisco Systems, Inc. in Malaysia seeks a Customer Success Specialist to guide adoption and maximize value from Cisco solutions.

You will lead workshops, tailor onboarding journeys, and partner with Sales, Engineering, and Product teams to drive customer outcomes. Qualifications include 3–5 years in technical consulting or security-focused roles, foundational knowledge of Cisco security products, and a Bachelor’s degree in Engineering or CS; CCNA/CCNP is a plus.