AI Chatbot Trainer for Ecommerce Gaming Project

TRANSCOSMOS (MALAYSIA) SDN. BHD.; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

TRANSCOSMOS (MALAYSIA) SDN. BHD. is seeking an AI Trainer to support the development of an intelligent, player-facing chatbot for a US-market game.

If you are passionate about gaming, understand player behavior, and have experience training AI or NLP systems to deliver immersive in-game support, this role is for you. You will annotate data, monitor metrics, and help improve coverage and resolution rates. Proficiency in MS Office and fluent English and Malay are expected, along with a proactive,

Qualifications

• Diploma or higher required.
• Minimum 6 months of experience in call centre customer service, AI, or chatbot training preferred.
• Proficiency in MS Office (Word, Excel, PowerPoint) for documentation and analysis.
• Fluent in English and Malay; strong professional communication.

Responsibilities

• Guide AI model training through annotation.
• Analyse logs and user feedback to improve coverage and resolution rates.
• Monitor KPIs and evaluation metrics for AI products.
• Deliver reports and insights based on findings.

Skills

Bilingual English-Malay

Attention to detail

Self-motivated

Education

Diploma or higher

Tools

MS Office

Job description

TRANSCOSMOS (MALAYSIA) SDN. BHD. is seeking an AI Trainer to support the development of an intelligent, player-facing chatbot for a US-market game.

If you are passionate about gaming, understand player behavior, and have experience training AI or NLP systems to deliver immersive in-game support, this role is for you. You will annotate data, monitor metrics, and help improve coverage and resolution rates. Proficiency in MS Office and fluent English and Malay are expected, along with a proactive,