AI-Powered CX Experience Lead, Chatbot & Automation

Zeal Group; Malaysia; Remote; MYR 90,000 - 120,000; Full time

Job summary

Zeal Group is looking for an AI Client Experience Manager based in Malaysia. This role will lead AI-driven improvements in customer service, focusing on chatbot performance and service efficiency. Ideal candidates will have over 4 years in customer experience with practical experience in conversational AI.

The successful candidate will work with various teams to implement AI solutions, using data analytics to enhance customer support workflows and knowledge bases.

Qualifications

• 4+ years of experience in customer experience or automation roles.
• Hands-on experience with AI chatbots and virtual assistants.
• Strong understanding of customer service workflows.

Responsibilities

• Own the AI and automation roadmap for the Client Experience function.
• Improve chatbot quality and customer satisfaction.
• Identify and implement AI solutions for support operations.

Skills

Customer experience

Conversational AI

Stakeholder management

Data insights

Education

Degree in Data Science

Tools

Zendesk

Salesforce Service Cloud

Job description

Zeal Group is looking for an AI Client Experience Manager based in Malaysia. This role will lead AI-driven improvements in customer service, focusing on chatbot performance and service efficiency. Ideal candidates will have over 4 years in customer experience with practical experience in conversational AI.

The successful candidate will work with various teams to implement AI solutions, using data analytics to enhance customer support workflows and knowledge bases.