AI Integration & Quality Specialist

Exness jobs for internal candidates

Malaysia

On-site

MYR 90,000 - 120,000

Full time

5 days ago

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Benefits offered by this job

Full relocation support

Competitive salary and performance-bon

Top-tier health insurance with family

Education allowance

Learning opportunities

Annual leave and sick leave

Employee share scheme

Job summary

Exness is seeking an AI Integration Specialist based in Kuala Lumpur to hands-on develop, test, and maintain chatbot prompts and flows. You will translate business and compliance rules into reliable AI logic and coordinate with cross-functional teams for resolution.

As the first line of execution, you’ll ensure accuracy and consistency with business policies and act as frontline troubleshooter for AI incidents, while benefiting from relocation support and comprehensive benefits.

Qualifications

Experience in AI prompt engineering, conversation design, or customer support operations.
Strong analytical skills to translate business and compliance rules into structured prompt logic.
Familiarity with NLP-based systems, chatbot platforms, or AI integration is preferred.

Responsibilities

Design, refine, and test chatbot prompts for accuracy, compliance, and usability.
Implement context-aware rules shaping AI behavior across business scenarios.
Run simulations and audits to validate chatbot performance.
Collaborate with QA, Product, CIA, KM to improve AI workflows.
Act as frontline troubleshooter for AI issues, especially on the #cia-tech-support channel.

Skills

AI prompt engineering

Conversation design

NLP familiarity

Analytical thinking

Troubleshooting

Cross-functional collaboration

Attention to detail

Tools

NLP systems

Chatbot platforms

AI integration

Job description

The AI Integration Specialist is responsible for the hands‑on development, testing, and maintenance of chatbot prompts and conversational flows. This role translates business requirements, compliance rules, and client experience standards into structured AI logic that powers reliable and user-friendly interactions.

As the first line of execution, the AI Integration Specialist ensures that chatbot behavior is accurate, consistent, and aligned with business policies. The role also serves as a first responder to AI‑related issues, performing root cause analysis and coordinating with peers and cross‑functional teams for resolution.

The role is based in ouroffice in Kuala Lumpur, Malaysia. In case of relocation, we offer full relocation support for you and your family to make your move smooth and worry‑free.

What you’ll actually do

To design, refine, and test chatbot prompts for accuracy, compliance, and usability.
To implement context‑aware rules that shape AI behavior across different business scenarios.
To run simulations and audits that validate chatbot performance.
To collaborate with cross‑functional teams (QA, Product, CIA, KM) in improving AI workflows.
To act as the frontline troubleshooter for AI issues and incidents especially on the #cia‑tech‑support channel.

Who we’re looking for

Must be an existing member of the Quality Assurance Team.
Should've participated in the Objective Assessment held last September 2025.
Experience in AI prompt engineering, conversation design, or customer support operations.
Strong analytical skills to translate business and compliance rules into structured prompt logic.
Familiarity with NLP‑based systems, chatbot platforms, or AI integration (preferred but not required).
Ability to run simulations, audits, and quality testing for conversational AI.
Good troubleshooting and problem‑solving skills, especially in identifying logic or compliance gaps.
Strong collaboration and communication skills with cross‑functional teams.
Detail‑oriented, with a focus on accuracy, compliance, and client experience.

What we offer along the way

Competitive salary and annual performance bonus
Full relocation support for you and your family — flights, housing, visas, and legal assistance included
Top‑tier health insurance with full family coverage — medical, dental, vision, mental health — plus life insurance for peace of mind
Unlimited learning opportunities: external courses, English lessons, career and leadership development
Education allowance covering school and kindergarten fees
21 working days of annual leave, plus public holidays and fully paid sick, maternity, and paternity leave
Employee appreciation program: branded gifts, celebration budgets for weddings, newborns, and milestones
“Get to know Team” trips — meet colleagues across our global hubs, along with company‑wide offsites that raise the bar
Employee share scheme — grow with us
Meal and transport allowance
Free gym membership and monthly wellness allowance for your sport or fitness of choice
Holiday flight and accommodation coverage after 1 year of service