AI-Driven Chatbot Transformation Lead

Shopee; Kuala Lumpur; Hybrid; MYR 70,000 - 90,000; Full time

Job summary

Shopee is seeking a Chatbot Project Manager for its Kuala Lumpur team. This role involves leading innovative AI-driven initiatives within the e-commerce customer service space, enhancing chatbot capabilities.

The ideal candidate will have 2-4 years of experience in project management and a strong analytical mindset. Excellent communication skills in English and BM are required, while Mandarin is a plus. Join us to drive the future of customer interaction and elevate user experience!

Qualifications

• 2-4 years of experience in project management, digital transformation, or strategy roles.
• Strong analytical mindset and comfort with using data to evaluate impact.
• Excellent communication skills in English and BM; Mandarin is a plus.

Responsibilities

• Lead strategic initiatives to modernize and scale our chatbot operations.
• Drive the rollout and adoption of AI features and backend systems.
• Track project KPIs and support data-driven decisions through reporting.

Skills

Project management

Stakeholder engagement

Data analysis

Communication skills

Adaptability

Job description

Shopee is seeking a Chatbot Project Manager for its Kuala Lumpur team. This role involves leading innovative AI-driven initiatives within the e-commerce customer service space, enhancing chatbot capabilities.

The ideal candidate will have 2-4 years of experience in project management and a strong analytical mindset. Excellent communication skills in English and BM are required, while Mandarin is a plus. Join us to drive the future of customer interaction and elevate user experience!