Agent - Global BPO

DHL Express; Petaling Jaya; On-site; MYR 20,000 - 36,000; Full time

Job summary

DHL Express is seeking a data entry specialist responsible for inbound cleansing and classification of dutiable material, and ensuring outbound data entry complies with Global SOPs. You will capture accurate shipment data to support tracking, invoicing, and compliance, with a strong emphasis on detail and English communication.

Collaborating with Customs, Operations and Finance, you will help ensure timeliness and data integrity, while adhering to defined procedures and data standards.

Qualifications

• Minimum typing speed of 30 words per minute with 90% or higher accuracy.
• Proficiency in English communication, both spoken and written.
• Knowledge of DHL operations, systems, products, services and procedures.

Responsibilities

• Capture data from the paperwork and ensure accurate data capture for tracking and invoicing.
• Capture correct customs clearance information to ensure Duties and Taxes are calculated or reliefs granted where applicable.
• Identify discrepancies in paperwork and follow the exception process to resolve issues.
• Verify data in the system and take corrective action or escalate as needed to maintain accuracy and timelines.

Skills

Typing speed

English communication

DHL knowledge

Education

Diploma or Bachelor's

Job description

Overall Role Purpose

Responsible for countries inbound cleansing and classification of dutiable material, ensuring that customs declaration requirements are met with the required productivity and quality levels.

Responsible for SVC’s outbound data entry requirements, ensuring that the standardised outbound data entry requirements are met with the required productivity and quality levels.

Key Accountabilities

Customers

• Ensure correct data is captured for customer tracking and invoicing in accordance with Full Shipment Data Capture (FSDC).
• Ensure correct customs clearance information is captured to ensure that applicable Duties and Taxes are calculated or reliefs where applicable are granted.

Stakeholders

Customs

• Ensure correct customs clearance information is captured to ensure that applicable Duties and Taxes are calculated or reliefs where applicable are granted.
• Ensure correct data is captured for risk assessments to be made using the existing systems, e.g. ICS/ECS, DPSS.

Operations

• Ensure correct data is captured for shipment movement through the Network in accordance to Global SOP and compliance to Customs requirements.

Customer Service Department

• Ensure correct data is captured for track and trace functions.

Finance Department

• Ensure correct data is captured for invoicing of shipment.

Process

• Capture data from the paperwork presented within the application in accordance with the instructions outlined.
• Identify discrepancies within the paperwork and follow exception process to allow for identification of the issues.
• Verify data present within the system, confirming accuracy and where discrepancies exist either take corrective action or where unable to resolve, follow the exception process to allow for identification of the issues.
• Be aware of the cut-off times outlined for each shipment type, each SVC, and ensure compliance with the timelines outlined are met.

People Management

• Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless he/she must be able to demonstrate provision of value-added inputs into the organization’s business processes.

Skills

• Minimum typing speed of 30 words per minute with 90% or higher accuracy.
• Communication skills (English), spoken and written.
• Knowledge of DHL operations, systems, products, services and procedures.

Educational & Skills

• Diploma or Bachelor's Degree