Agency Business Systems Analyst & Product Manager (Agent Recruitment App)

AIA Malaysia; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Job summary

AIA Malaysia is seeking a Business Systems Analyst and Product Manager to support agency technology platforms, notably Agent Recruitment and Financing applications. You will drive system enhancements, manage production support, and deliver initiatives aligned with business goals in an Agile setting.

The role requires hands-on analysis, stakeholder collaboration, and strong governance to ensure stable, effective dashboards and digital solutions for recruitment and financing processes.

Qualifications

• Experience gathering, analyzing, detailing complex business requirements with multiple stakeholders.
• Experience in SDLC/Agile environments, UAT strategy and planning.
• Hands-on mindset with problem solving and impact analysis.
• Experience with agency distribution/finance platforms is a plus.

Responsibilities

• Serve as Product Owner for agency applications focused on recruitment and financing.
• Facilitate requirement gathering, user story management, and UAT planning.
• Maintain product backlog and ensure timely delivery of complex requirements.
• Identify pain points and opportunities through gap analyses and data metrics.
• Provide production support and governance adherence for dashboards and applications.
• Coordinate with stakeholders to optimize agency recruitment and financing processes.

Skills

SDLC/Agile

User Story Mgmt

Requirements gathering

Stakeholder collaboration

Problem solving

MS Excel

SQL basics

UI/UX familiarity

Governance

Education

Bachelor’s degree in IT/Business/Management

Job description

To serve as a Business Systems Analyst and Product Manager supporting the strategic and operational development of agency technology platforms, specifically focusing on Agent Recruitment and Financing applications. The role is responsible for driving system enhancements, managing production support, and ensuring the successful delivery of technology initiatives aligned with business goals. This includes working in an Agile environment, facilitating user requirements, conducting gap analyses, and collaborating with stakeholders to optimize agent recruitment and financing processes through innovative digital solutions.

What You Will Do:

• Product Owner responsible for overseeing the operations and strategic direction of agency applications of Agency Distribution Technology systems/applications – Agent Recruitment and Agency Financing scheme: AIA Recruiter, Career Presenter, Agent Financing dashboards.
• This person will facilitate working in SDLC/Agile environment, requirement gathering, User Story / requirement management, UAT strategy and planning and implementation of complex requirements ensuring all projects are delivered on time with expected quality.
• Demonstrated ability and expertise in gathering, analyzing, and detailing complex business requirements with multiple stakeholders.
• Understand key agency metrics to identify potential pain points/ opportunities for targeted intervention / improvement for the app and platform. Conduct gap analysis and recommend solutions that align with business goals.
• Responsible for supporting the day-to-day activities of Agents’ Recruitment & Agent Financing Dashboards system, enhancement requirement and product backlog management. Perform testing and handle post deployment verification by ensuring AIA governance and procedures is followed.
• Solid experience and exposure in managing and driving efficient production support / BAU processes.
• Work with hands-on approach to ensure various business needs and related technology support are met, identify business process inefficiencies and opportunities for improvement and aligned with overall business and system enhancement objectives.
• Ability to handle multiple priorities and manage within deadlines during critical project delivery. Good interpersonal skills, committed, result oriented and hard working.
• Ensure 100% stability and 100% availability of Agents’ Recruitment & Agent Financing Dashboard system which are essential to business continuity.
• Support management team changes with guides, enquiries to agency helpdesk channel & internal team (when required).

What You Will Need:

• Education: Bachelor’s degree in IT, Business, Management, or related field.
• Experience: Minimum 7 years’ experience as a Business Systems Analyst in the financial industry, with strong knowledge of insurance distribution and agency processes.
• Hands-on approach: Candidate must have a hand-on working mindset with managing and working with small groups of team members. Candidate must have strong problem solving and troubleshooting attitude with the ability to provide solutions through a 360-degree impact analysis.
• Insurance Systems: Candidate must have worked and have hands-on experience for implementing, supporting and managing key insurance critical applications such as agent portal or application, and reporting system.
• Core & Digital Projects: Proven experience managing complex implementations of both core and digital projects with deep understanding of challenges and expectation management of such environment.
• Production support: Candidate must have sufficient experience and exposure for managing and driving efficient production support / BAU processes.
• Project Management: Ability to manage multiple priorities in a fast-paced environment. Good understanding on Project Management fundamental & governance.
• Proven track record in delivering complex core and digital projects, managing production support/BAU, and working in Agile/SDLC environments.
• Strong project management skills with the ability to juggle multiple priorities under tight deadlines.
• Proficient in MS Excel (must-have), basic SQL, and presentation tools; familiarity with UI/UX and digital app development.
• Certifications such as LOMA or relevant system/application credentials are a plus.