Assistant Manager, Individual Life

AIA Digital+ (AIAIT Beijing); Malaysia; On-site; MYR 180,000 - 320,000; Full time

Job summary

AIA Digital+ is seeking an experienced IT leader to manage its mobile application portfolio and technology roadmap. You will act as SME for mobile platforms, ensuring secure, scalable, and high-performing solutions aligned with enterprise standards.

You will drive end-to-end delivery, releases, and post-implementation support in a dynamic insurance tech environment. Leading cross-functional teams, you will oversee lifecycle management, vendor collaboration, and architectural reviews while

Qualifications

• Degree in IT from an accredited institution; master’s preferred.
• 8-10 years in IT application development with 6-8 years in supervision on the relevant domain.
• Experience in delivering IT projects with strong design and delivery capabilities.
• Strong communication with stakeholders and cross-functional teams.
• Domain proficiency in insurance operations is advantageous.

Responsibilities

• Manage mobile application portfolio, roadmap, and lifecycle management.
• Act as SME for mobile technologies and architecture.
• Ensure secure, scalable, and reliable mobile solutions.
• Lead delivery of mobile app initiatives with timeline and budget adherence.
• Oversee releases, testing, production readiness, and post-implementation support.
• Drive continuous improvement for stability and user experience.

Skills

Communication skills

Analytical thinking

Problem solving

Independence

Team player

Education

Degree in IT

Master's degree preferred

Tools

Azure DevOps

Jira

Confluence

Firebase

App Center

Crash Reporting Tools

CI/CD

Job description

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role
To assist the (Senior) Application Manager in driving the delivery, enhancement, and operational excellence of digital mobile platforms in alignment with ISS and business strategies.

Roles and Responsibilities

He/She is responsible for managing the mobile application portfolio, technology roadmap, and application lifecycle management for customer and business-facing mobile solutions. Acts as the Subject Matter Expert (SME) for mobile technologies and application architecture, ensuring solutions are secure, scalable, reliable, and aligned with enterprise architecture standards while delivering an optimal digital customer experience.

IT Application Management

• Lead and manage the delivery of mobile application initiatives, enhancements, and production support activities.
• Own the mobile application roadmap, ensuring alignment with business objectives and digital transformation strategies.
• Collaborate with business stakeholders, vendors, architects, infrastructure, and security teams to deliver solutions within agreed timelines and budgets.
• Govern application lifecycle management, ensuring compliance with SDLC, security, architecture, and quality standards.
• Monitor application performance, availability, and service levels, ensuring timely resolution of production incidents and operational issues.
• Oversee mobile application releases, deployment planning, and post-implementation support activities.
• Drive continuous improvement initiatives to enhance application stability, customer experience, and operational efficiency.

Resource & Team Management

• Manage and optimize internal resources and vendor teams to support project delivery and operational objectives.
• Provide leadership, coaching, and technical guidance to team members.
• Ensure effective workload planning and resource utilization across multiple initiatives.
• Monitor vendor performance, delivery quality, and adherence to contractual and service commitments.
• Foster collaboration among cross-functional teams including Business, Infrastructure, Security, Architecture, and Operations.
• Support talent development, knowledge sharing, and succession planning within the team.

Solution Design & Architecture

• Accountable for the technical design and architecture of mobile application solutions.
• Ensure business requirements are translated into scalable, secure, maintainable, and high-performing mobile solutions.
• Review and approve technical solution designs proposed by internal teams and vendors.
• Ensure mobile platforms are aligned with enterprise architecture, integration, and security standards.
• Lead technical discussions and provide consultancy on mobile technologies, API integrations, authentication mechanisms, and digital capabilities.
• Act as the technical lead for large-scale digital initiatives and mobile transformation programs.

Development / Application Delivery & Release Management

• Govern end-to-end delivery of mobile application enhancements and releases.
• Oversee SIT, UAT, security testing, performance testing, and production deployment readiness.
• Coordinate release planning and implementation activities across multiple stakeholders.
• Ensure risks, issues, dependencies, and change requests are properly assessed and managed.
• Support production deployments and key release activities during critical implementation.

Production Support & Continuous Improvement

• Serve as the escalation point for major production incidents affecting mobile applications.
• Drive root cause analysis and implementation of preventive measures.
• Monitor application's health, crash analytics, performance metrics, and customer feedback.
• Identify and implement opportunities to improve application reliability, performance, and user experience.
• Ensure compliance with regulatory, security, audit, and operational requirements.

Job Requirements

• Degree in IT from an accredited institution. Master’s degree is preferred.
• 8-10 years of experience in IT application development environment, with 6-8 years in supervisory experience on the supported IT domain ( Application solutioning on design and development)
• undefined
• Sound experience in execution of IT projects with high level of expertise in system application and technology implementation delivery.
• Strong communication skills with ability to communicate with middle management team, internal & external stakeholders
• Strong analytical and problem solving skills.
• Domain proficiency in insurance business and its operations including distribution channels modus operandi is essential
• Able to work independently and highly self-motivated
• Able to work with peers and other stakeholders, a team player

Technical skills required

Mobile Application Platforms (iOS & Android)

• Mobile Release Management & App Store Deployment
• API & Microservices Integration
• RESTful APIs, JSON, OAuth, OpenID Connect
• Mobile Security & Authentication
• Azure DevOps / Jira / Confluence
• Application Performance Monitoring & Analytics
• Firebase / App Center / Crash Reporting Tools
• CI/CD Implementation
• Agile / Scrum Delivery Methodology

Build a career with us as we help our customers and the community live healthier, longer, better lives.

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