Agency Innovation & Technology, Specialist

AIA Shared Services; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

AIA is seeking a Product Owner to drive the agency recruitment and financing platforms (AIA Recruiter, Career Presenter, Agent Financing dashboards). You will manage requirements, backlogs, testing strategies, and production support in an Agile environment to deliver a seamless user experience for the agency distribution channel.

Lead cross-functional stakeholders, ensure system stability, and guide complex enhancements while maintaining 100% uptime for critical dashboards used in business

Qualifications

• Bachelor’s degree in IT, Management, Business, or related field.
• Minimum 7 years of BA experience in Finance Industry with understanding of insurance distribution and agency management.
• Hands-on mindset with ability to manage small teams.
• Strong problem solving and troubleshooting with 360-degree impact analysis.
• Experience with insurance systems, agency portals, and reporting systems.

Responsibilities

• Oversee operations and strategic direction of agency applications (AIA Recruiter, Career Presenter, Agent Financing dashboards) in SDLC/Agile.
• Gather requirements, manage user stories, UAT strategy, and implement complex needs ensuring on-time delivery.
• Identify pain points, analyze gaps, and recommend solutions aligned with business goals.
• Ensure 100% stability and availability of recruitment and financing dashboards for business continuity.

Skills

BA experience

Agile / SDLC

Stakeholder management

Problem solving

Hands-on mindset

Team coordination

Education

Bachelor’s degree in IT/Management/Business

Job description

Innovate and shape what comes next. At AIA, your expertise, perspective and ideas can help us become a faster, simpler and more connected organisation while contributing to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on real-world challenges, collaborate with talented colleagues and turn technology, data and bold ideas into simpler experiences, smarter solutions and positive outcomes for our customers and communities. Join us to create what comes next, grow through new experiences and extend your impact across Asia.

About the Role

Support the management and continuous enhancement of agency recruitment and financing technology platforms, including AIA Recruiter, Career Presenter, and Agent Financing Dashboards. Act as the Product Owner to drive business requirements, product backlog management, system enhancements, testing, and production support while collaborating with multiple stakeholders in an Agile environment. Ensure system stability, operational excellence, and alignment with business objectives by identifying process improvements, managing project delivery, and supporting day-to-day platform operations to deliver an effective and seamless user experience for the agency distribution channel.

Job Responsibilities:

Product Owner responsible for overseeing the operations and strategic direction of agency applications of Agency Distribution Technology systems/applications – Agent Recruitment and Agency Financing scheme: AIA Recruiter, Career Presenter, Agent Financing dashboards. This person will facilitate working in SDLC/Agile environment, requirement gathering, User Story / requirement management, UAT strategy and planning and implementation of complex requirements ensuring all projects are delivered on time with expected quality. Demonstrated ability and expertise in gathering, analyzing, and detailing complex business requirements with multiple stakeholders. Understand key agency metrics to identify potential pain points/ opportunities for targeted intervention / improvement for the app and platform. Conduct gap analysis and recommend solutions that align with business goals. Responsible for supporting the day-to-day activities of Agents’ Recruitment & Agent Financing Dashboards system, enhancement requirement and product backlog management. Perform testing and handle post deployment verification by ensuring AIA governance and procedures is followed. Solid experience and exposure in managing and driving efficient production support / BAU processes. Work with hands-on approach to ensure various business needs and related technology support are met, identify business process inefficiencies and opportunities for improvement and aligned with overall business and system enhancement objectives. Ability to handle multiple priorities and manage within deadlines during critical project delivery. Good interpersonal skills, committed, result oriented and hard working. Ensure 100% stability and 100% availability of Agents’ Recruitment & Agent Financing Dashboard system which are essential to business continuity. Support management team changes with guides, enquiries to agency helpdesk channel & internal team (when required).

Job Requirements:

• Education – Bachelor’s degree in IT, Management, Business, or a related field.
• Experience: Minimum 7 years of BA experience in Finance Industry with in-depth understanding of insurance distribution and agency management processes with a consistent track record in digitalization in a fast-paced, high-demand, performance delivery environment.
• Hands-on approach: Candidate must have a hand-on working mindset with managing and working with small groups of team members.
• Candidate must have strong problem solving and troubleshooting attitude with the ability to provide solutions through a 360-degree impact analysis.
• Insurance Systems: Candidate must have worked and have hands-on experience for implementing, supporting and managing key insurance critical applications such as agent portal or application, and reporting system.
• Core & Digital Projects: Proven experience managing complex implementations of both core and digital projects with deep understanding of challenges and expectation management of such environment.
• Production support: Candidate must have sufficient experience and exposure for managing and driving efficient production support / BAU processes.
• Project Management: Ability to manage multiple priorities in a fast-paced environment. Good understanding on Project Management fundamental & governance.

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Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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"Better" starts with people who reimagine what is possible and turn ideas into meaningful action. At AIA, you will contribute in your own way, help shape outcomes that matter and collaborate with colleagues across disciplines, teams, markets and levels. We will support you to broaden your perspective, strengthen your capabilities and grow your impact. Together, we challenge assumptions, learn from one another and find better ways forward. Bring your ambition, experience and ideas to AIA, and help shape what “better” looks like. View our AIA LinkedIn page Bring your difference to AIA