Agency Admin & Compliance Specialist

Sun Life Malaysia Assurance Berhad; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Medical benefits

Birthday leave

Job summary

Sun Life Malaysia Assurance Berhad is seeking an Agency Admin professional to support daily BAU activities including agent applications, movement requests, and change processes. The role ensures regulatory compliance and champions process improvements within agency operations.

The ideal candidate holds a degree in insurance or takaful or related field, with at least one year of relevant experience, and will assist with letter issuance and handling enquiries to maintain operational excellence.

Qualifications

• Degree in insurance or takaful, business admin or related field.
• Min 1 year experience in Agency Admin or related field.
• Able to support regulatory compliance and process improvement.

Responsibilities

• Support daily BAU: handle agent applications, movement and change requests.
• Ensure processes meet benchmarks and regulatory requirements.
• Provide agency process support in compliance with company and regulatory bodies.
• Screen for potential business risks and flag exceptions.
• Prepare and send letters (Termination, Warning, Promotion) and handle inquiries.
• Review existing processes for improvements.
• Support digital initiatives for agency portals and communications.
• Other admin tasks as assigned.

Skills

Agency Admin

Education

Degree in insurance or takaful or related field

Job description

Sun Life Malaysia Assurance Berhad is seeking an Agency Admin professional to support daily BAU activities including agent applications, movement requests, and change processes. The role ensures regulatory compliance and champions process improvements within agency operations.

The ideal candidate holds a degree in insurance or takaful or related field, with at least one year of relevant experience, and will assist with letter issuance and handling enquiries to maintain operational excellence.