Senior Manager/ Manager - Administration & Support

MAA Group Berhad; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Job summary

MAA Group Berhad is seeking a Senior Manager / Manager of Administration & Support to lead the Agency and authorized intermediaries for Investment Notes and Insurance & Takaful businesses. You will oversee intermediary master listings, track performance analytics, and serve as the primary liaison for regulators and stakeholders.

The role emphasizes operational excellence, regulatory compliance, and agency development through recruitment, training, and campaigns.

Qualifications

• Five+ years of experience in a related field.
• Minimum five years of experience in the Takaful/Insurance industry with sound knowledge of financial services.
• Extensive experience in agency and non-agency administration, as well as distribution management.

Responsibilities

• Identify and implement opportunities to achieve operational excellence and superior customer experience.
• Manage and monitor agency administration processes for optimal efficiency.
• Audit SOPs, SLAs, and TAT to ensure policy compliance and regulatory guidelines.
• Evaluate tech access to customer databases and market information with seamless digital processes.
• Plan and execute agency development initiatives, including recruitment drives, seminars, exhibitions, product launches, campaigns, and overseas incentive trips.
• Prepare and monitor periodic sales and performance reports for agents and intermediaries.
• Collaborate with Marketing to drive sales force performance and meet the company’s annual financial budget.
• Act as central liaison between the Company, regulators, and industry associations on intermediary matters.
• Deliver ad-hoc operational tasks as required by senior management.

Skills

Agency administration

Distribution management

Leadership

Regulatory compliance

Education

Degree in Finance, Accounting, Business, or equivalent

Job description

The Senior Manager / Manager of Administration & Support is responsible for the overall management, administrative compliance, and operational efficiency of the Agency and authorized intermediaries for Investment Notes and Insurance & Takaful Businesses. This role oversees intermediary master listings, tracks performance analytics, strategizes agent engagement activities, and serves as the primary liaison for internal and external stakeholders, including regulatory bodies.

ESSENTIAL FUNCTIONS

1. Operational Excellence & Compliance

• Optimize operations: Identify and evaluate business improvement opportunities to achieve operational excellence and a superior customer experience.
• Oversee administration: Manage and monitor all agency administration processes to ensure optimal operational efficiency for the agency business.
• Govern internal processes: Audit departmental workflows—including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and Turnaround Times (TAT)—to ensure alignment with company policies and compliance with statutory and regulatory guidelines.
• Enhance technology access: Evaluate opportunities to improve agency and intermediary access to customer databases and market information using seamless digital processes.

2. Agency Development & Performance Management

• Execute growth activities: Plan and execute agency development initiatives, including business planning, recruitment drives, seminars, exhibitions, product launches, campaigns, and overseas incentive trips.
• Track sales metrics: Prepare and monitor periodic sales and performance reports for agents and intermediaries.
• Support sales targets: Collaborate with the Marketing team to drive sales force performance and meet the company’s annual financial budget.

3. Stakeholder Management & Communications

• Serve as primary liaison: Act as the central point of contact between the Company, relevant stakeholders, regulatory authorities, and industry associations on matters relating to intermediaries.
• Support ad-hoc mandates: Deliver additional operational tasks and duties as required by senior management

PERSON SPECIFICATION

Education

• Degree in Finance, Accounting, Business, or an equivalent qualification.

Experience

• At least five (5) years of working experience in a related field.
• Minimum five (5) years of experience in the Takaful and/or Insurance industry, with sound knowledge and understanding of financial services.
• Possesses extensive experience in agency and non-agency administration, as well as distribution management.
• Demonstrates agility in navigating uncertainties and possesses strong collaborative leadership qualities.