Aftersales Assistant Manager

Xiaomi Technology; Kuala Lumpur; On-site; MYR 100,000 - 145,000; Full time

Job summary

Xiaomi Technology is seeking a proactive Network Services Assistant Manager in Kuala Lumpur to lead service partner development, manage renewals, and oversee claims operations for an enhanced after-sales network. The role emphasizes negotiating contracts, planning service bids, and ensuring partner performance while maintaining strong English-language communication with stakeholders.

Ideal candidates will have a Bachelor’s degree in a related field and at least 2 years in after-sales service

Qualifications

• Bachelor’s degree in Business Administration, Engineering, or related fields.
• Minimum 2 years in after-sales service management, preferably in automotive, electronics, or consumer goods industries.
• Strong business negotiation, market insight, partner relationship management, multitasking, and target-driven execution.
• Proficiency in English for effective communication with partners and stakeholders.
• Willingness to travel as required.

Responsibilities

• Service Partner Development: Identify and onboard new after-sales, installation, and repair service partners and manage contract signing.
• Business Planning & Bidding: Develop service partner proposals covering scope, resources, service models, pricing, and terms; lead bidding communications.
• Partner Relationship Management: Build and maintain mutually beneficial relationships with service partners to improve engagement.
• Contract & SLA Monitoring: Track signing, renewal, and expiration to ensure compliance with SLAs and performance clauses.
• Submission: Support partners in submitting claims with required documents and invoices.
• Approval: Route claims for review, verify eligibility, and ensure policy compliance.
• Tracking: Provide visibility into claim status (submitted, under review, pending, approved, rejected, processed).
• Performance & Renewal: Achieve targets, drive renewals, and improve claims and partner management processes.

Skills

Negotiation

Partner relations

Market insight

Multitasking

Target-driven execution

English proficiency

Education

Bachelor's degree in Business Administration, Engineering, or related fields

Job description

We are seeking a proactive and detail-oriented Network Services Assistant Manager to lead the development of new service partners, manage service renewals, and oversee claims operations. This role is critical in strengthening Xiaomi’s after-sales service network, ensuring compliance with service agreements, and driving customer satisfaction through efficient claims handling and partner engagement.

Key Responsibilities

• Service Partner Development: Identify and onboard new after-sales, installation, and repair service partners based on regional business needs. Conduct business negotiations and manage contract signing.
• Business Planning & Bidding: Develop service partner proposals covering service scope, resource allocation, service models, pricing, and commercial terms. Lead communication during bidding processes.
• Partner Relationship Management: Build and maintain long-term, mutually beneficial relationships with service partners to improve engagement and satisfaction.
• Contract & SLA Monitoring: Track contract signing, execution, renewal, and expiration to ensure compliance with agreed service levels and performance clauses.
• Submission: Support service partners in submitting claims with required documents and invoices.
• Approval: Route claims for review, verify eligibility, and ensure compliance with policies.
• Tracking: Provide visibility into claim status (submitted, under review, pending, approved, rejected, processed).
• Performance & Renewal: Achieve performance targets, drive service renewal initiatives, and continuously improve claims and partner management processes.

Job Qualifications

• Education: Bachelor’s degree in Business Administration, Engineering, or related fields.
• Experience: Minimum 2 years in after-sales service management, preferably in automotive, electronics, or consumer goods industries.
• Skills: Strong business negotiation, market insight, partner relationship management, multitasking, and target-driven execution.
• Language: Proficiency in English for effective communication with partners and stakeholders.
• Travel: Willingness to travel as required.