Regional After-Sales Leader for Home Appliances

Xiaomi Technology; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Xiaomi Technology Malaysia is seeking a Regional After-Sales Operations Manager to oversee service activities, warranty services, and repairs across the region. You will lead and develop service teams, drive continuous improvements, and report on KPIs to senior management.

Role requires at least 2 years in after-sales service management, strong leadership, and excellent communication. Travel may be required to support dealers and service partners, with a focus on maintaining high customer

Qualifications

• Bachelor's degree in Business Administration, Engineering, or related field.
• Minimum of 2 years of experience in after-sales service management.
• Strong leadership and team management skills; excellent problem-solving abilities.

Responsibilities

• Oversee after-sales service activities, warranty services, and repairs in the designated region.
• Lead, train, and motivate after-sales service teams; ensure high performance and professional customer interactions.
• Ensure excellent customer service by addressing complaints and improving service efficiency.
• Identify areas for service improvement and implement best practices to enhance efficiency and quality.
• Track KPIs, analyze service data, and prepare regular reports for senior management.
• Ensure adherence to company policies, safety regulations, and industry service standards.

Skills

Leadership

Team management

Customer service

Problem solving

Communication

Negotiation

Data analysis

Warranty policies

Travel flexibility

Languages

Education

Bachelor's degree in Business Administration/Engineering

Job description

Xiaomi Technology Malaysia is seeking a Regional After-Sales Operations Manager to oversee service activities, warranty services, and repairs across the region. You will lead and develop service teams, drive continuous improvements, and report on KPIs to senior management.

Role requires at least 2 years in after-sales service management, strong leadership, and excellent communication. Travel may be required to support dealers and service partners, with a focus on maintaining high customer