Aftersales & AMC Solutions Engineer

SK8 Engineering; Johor Bahru; On-site; MYR 60,000 - 90,000; Full time

Job summary

SK8 Engineering in Malaysia seeks engineers to develop after-sales services through annual maintenance contracts, preventive and corrective maintenance, spare parts, refurbishments, retrofits and upgrades. You will identify opportunities in existing accounts to grow recurring revenue and perform site inspections to tailor service solutions.

Regular customer visits and technical documentation preparation are essential, as is coordinating with Engineering and Service teams to meet SLAs and support

Qualifications

• Strong customer service, communication, negotiation, problem-solving, planning and organisational skills.
• Diploma or Bachelor's Degree in Mechanical, Electrical, Mechatronics, or related engineering disciplines.
• Familiarity with mission-critical facilities and 24/7 service operations is an advantage.

Responsibilities

• Develop and expand the after-sales business through AMC, preventive maintenance, corrective maintenance, spare parts, refurbishment, retrofit and upgrades.
• Identify opportunities within existing customer accounts to increase recurring service revenue.
• Conduct regular customer visits to understand operational challenges and recommend service solutions.
• Prepare service proposals, maintenance contracts, quotations and technical documentation.
• Conduct site inspections and technical assessments to identify maintenance requirements.
• Recommend appropriate service solutions based on equipment condition and operational requirements.
• Review customer specifications and provide technical clarifications.
• Coordinate with Engineering and Service teams to develop practical maintenance solutions.
• Monitor service delivery to ensure compliance with SLAs.
• Support emergency breakdown response and customer escalation when required.
• Ensure proper documentation of service reports, inspection findings and recommendations.
• Promote genuine spare parts, replacement components, and lifecycle management solutions.
• Maintain regular communication with customers regarding maintenance schedules and service recommendations.
• Support marketing initiatives, customer seminars, and technical presentations.

Skills

Customer service

Communication

Negotiation

Problem-solving

Planning

Organisational skills

Languages: Mandarin, English, Bahasa

Education

Diploma or Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or related engineering discipline

Job description

SK8 Engineering in Malaysia seeks engineers to develop after-sales services through annual maintenance contracts, preventive and corrective maintenance, spare parts, refurbishments, retrofits and upgrades. You will identify opportunities in existing accounts to grow recurring revenue and perform site inspections to tailor service solutions.

Regular customer visits and technical documentation preparation are essential, as is coordinating with Engineering and Service teams to meet SLAs and support