Service Manager

Ingersoll Rand Compressor Systems & Services; Shah Alam; On-site; MYR 60,000 - 90,000; Full time

Job summary

Ingersoll Rand Compressor Systems & Services in Shah Alam, Malaysia, seeks a seasoned service leader to drive aftermarket growth and manage the field service team. The role focuses on expanding contracts, parts sales and maintenance while ensuring high customer satisfaction and safety standards.

The successful candidate will align with cross-functional teams to implement proactive service initiatives and continually raise the technical capabilities of the service staff.

Qualifications

• 5–7 years in aftermarket or service roles.
• Experience leading aftermarket service operations is desirable.
• Experience with rotating equipment, especially air compressors, is a plus.

Responsibilities

• Grow service revenues through contracts, parts and maintenance.
• Lead and motivate the field service operations team toward customer satisfaction.
• Develop and implement proactive service strategies and promotions.
• Ensure work processes meet ESH policies and represent management on ESH.
• Develop and continually improve the technical skills of the service team.
• Collaborate with supply management, sales and engineering to support customers.

Skills

Leadership

Team management

Strategic planning

Customer service

Education

Bachelor’s Degree in Mechanical Engineering or Electrical Engineering

Job description

Selected incumbent will report to Senior Service Manager, Malaysia & Brunnei and be based at Shah Alam, Malaysia.

Responsibilities

• Grow services revenues through service contracts, parts sales, and general maintenance servicing.
• Lead, motivate and inspire the field service operations team to work towards total customer satisfaction and company’s objective.
• Develop and implement pro-active products, marketing & services strategies, programs and promotions to grow Services business and profitability.
• Ensure work process comply ESH policies and act as management representative for ESH Committee.
• Develop and continually improve technical skill of the service team.
• Work closely with supply management, sales, engineering and other functions in the team / company to implement solutionizing and optimize support to customers.

Requirements

• Bachelor’s Degree in Mechanical Engineering / Electrical Engineering or equivalent
• At least 5-7 years of experience in aftermarket business and/or service role
• Management experience in aftermarket service operations
• Experience in rotating equipment, specifically air compressors, is an advantage
• Team player