Customer Success Manager - Maintenance Engineering

Airbus; Sepang; On-site; MYR 65,000 - 90,000; Full time

Job summary

Airbus Customer Services Sdn Bhd in Malaysia seeks a permanent Customer Support professional to deliver maintenance engineering services and ensure fleets remain safe and airworthy. You will liaise with customers, coordinate on-site support and drive service delivery with a strong emphasis on quality and timely execution.

The role involves engaging with airlines on maintenance programmes, Retrofit solutions, and service bulletins while upholding integrity, compliance and customer satisfaction in

Responsibilities

• Act as the focal point for scheduled maintenance engineering support and services
• Understand and communicate internal Customer needs for all Maintenance Engineering Services and Retrofit Solutions - Service Bulletins
• Facilitate technical discussion with the customer
• Listen and help customers maintain fleets efficiently in safe and airworthy conditions
• Communicate Customer interests / feedback to the service team
• Be closer to customer and address operational needs
• Support Parking & Storage and Return To Service team in their daily activities
• Manage a portfolio of customers for the delivery of Maintenance Engineering services on cost, on time & on quality
• Perform airline on-site assistance for maintenance programme, planning evaluation and other services
• Recurrent review with the customer to address Maintenance Engineering Services and Retrofit topics (support & service)
• Lecturer at the schedule maintenance seminar
• Ensure Maintenance Engineering Services contracts fulfillment
• Improve Customer satisfaction and ensure active follow up of each customer by various communication means (teleconferences, webex, emails and meetings)
• Ensure that airlines maintenance programmes/planning deliverables are produced and delivered in accordance with customer's expectations

Job description

Airbus Customer Services Sdn Bhd in Malaysia seeks a permanent Customer Support professional to deliver maintenance engineering services and ensure fleets remain safe and airworthy. You will liaise with customers, coordinate on-site support and drive service delivery with a strong emphasis on quality and timely execution.

The role involves engaging with airlines on maintenance programmes, Retrofit solutions, and service bulletins while upholding integrity, compliance and customer satisfaction in