Afterhours Travel Consultant

StudentUniverse; Kuala Lumpur; On-site; MYR 39,060 - 61,380; Full time

Job summary

StudentUniverse in Kuala Lumpur is seeking an Afterhours Travel Consultant to join their expanding Global Assist Operations Team. The successful candidate will have a solid background in travel consulting or airline reservations, along with excellent customer service skills. Fresh graduates with an education in travel & tourism are also encouraged to apply. This role requires confidence in emergency ticketing and the ability to handle challenging customer situations. A 24x7 rotational shift schedule is necessary, with a competitive remuneration package offered based on skills and experience.

Qualifications

• Minimum 2 years in travel consulting or airline reservations preferred.
• Fresh graduates should have travel & tourism education.
• Willingness to work on 24x7 rotational shifts required.

Responsibilities

• Join the Global Assist Afterhours Operations Team.
• Provide emergency ticketing support.
• Contribute to a motivated team environment.

Skills

Travel consulting experience

Customer service experience

Problem-solving skills

Ability to handle irate customers

Excellent communication in English

Education

Background in travel & tourism

Tools

GDS experience

Job description

Role

We have an immediate opening for an Afterhours Travel Consultant to join our expanding Global Assist Afterhours Operations Team.

What we need from you?

• A solid background in travel consulting or airline reservation with demonstrated customer service experience, a minimum of 2 years preferred
• Fresh graduate will need to have an education background in travel & tourism
• Previous experience in afterhours experience highly desired but not necessary
• Contribute to a motivated & supportive team environment
• Confident in emergency ticking support
• Experience with any GDS being an advantage
• Solutions focused mindset and demonstrated ability to resolve problems in a creative manner
• Ability to handle irate customers
• Excellent verbal and written English language
• Willing to work on 24x7 rotational shift

A competitive, performance based remuneration package is offered based on experience and skills.

FCM is an Equal Opportunity Employer

By joining the FCM team, you'll discover first hand why we're recognised around the world as an outstanding employer. If you understand the value of the customer and have what it takes to proactively deliver exceptional service, then consider FCM Travel Solutions and take your travel career to the next level!

Interested? Apply today to explore this amazing opportunity!

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