Afterhours Travel Consultant

Flight Centre Travel Group; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

Flight Centre Travel Group is seeking an Afterhours Travel Consultant for its Global Assist Operations Team in Kuala Lumpur, Malaysia. The role involves providing excellent after-hours phone and email support to corporate clients. Candidates should have a solid background in travel consulting with 2+ years experience preferred, or a relevant educational background for fresh graduates. The position offers competitive remuneration based on experience and skills, along with opportunities for career advancement in a global industry.

Qualifications

• Minimum 2 years of experience in travel consulting or airline reservation preferred.
• Fresh graduates should have an education background in travel & tourism.
• Confident in emergency ticking support.

Responsibilities

• Providing after-hours phone and email sales and booking services to clients.
• Ensuring clients feel prioritized during emergency situations.

Skills

Customer service experience

GDS experience

Problem-solving mindset

Ability to handle irate customers

Excellent verbal and written English

Education

Education background in travel & tourism

Job description

We have an immediate opening for an Afterhours Travel Consultant to join our expanding Global Assist Afterhours Operations Team.

By Joining This Team, You Will Have

• An opportunity for EXPERIENCED AFTERHOURS TRAVEL CONSULTANTS to be part of a global travel company with unlimited worldwide career advancement.
• Extensive training programs for personal and leadership development.
• Attractive salary package and benefits on offer.

As an Afterhours Travel Consultant you will be available during after hours on the phone and email online sales and booking service, all about delivering amazing travel experience (D.A.T.E) to our valuable corporate clients to help them resolve their issue during emergency times. You will aim to ensure that your clients are your top priority and make them feel that we are there to help them at every step of the way.

What we need from you?

• A solid background in travel consulting or airline reservation with demonstrated customer service experience, a minimum of 2 years preferred.
• Fresh graduate will need to have an education background in travel & tourism.
• Previous experience in afterhours highly desired but not necessary.
• Contribute to a motivated & supportive team environment.
• Confident in emergency ticking support.
• Experience with any GDS is an advantage.
• Solutions focused mindset and demonstrated ability to resolve problems in a creative manner.
• Ability to handle irate customers.
• Excellent verbal and written English language.
• Willing to work on 24x7 rotational shift.

A competitive, performance based remuneration package is offered based on experience and skills.

FCM is an Equal Opportunity Employer searching for talented, driven people who have a desire to build a rewarding career in a company that loves to celebrate your success!