Solutions Design Consultant, Asia

FCM Travel Asia; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

FCM Travel Asia is seeking a Solutions Design Consultant to craft tailored Statements of Requirements (SOR) for multinational accounts, driving scalable, value-led designs and client onboarding blueprints.

You will collaborate with Sales, Onboarding and Account Management to uncover opportunities, align timelines, and document optimization steps while coordinating with regional and global teams for consistent delivery.

Qualifications

• Minimum 2 years in a similar role (MNC travel experience preferred).
• Strong knowledge of end-to-end business processes including GDS, online booking tools, and reporting.
• Experience with onboarding processes for MNC clients is preferred.
• Bachelor's degree or equivalent is preferred.
• Project management certification (Lean/Six Sigma) is a plus but not required.

Responsibilities

• Design SOR for MNC accounts with scalable, customized solutions.
• Support Sales in RFPs by defining key recommendations, deliverables and timelines.
• Collaborate with internal teams to manage client expectations and propose alternatives.
• Document optimization opportunities to drive value and efficiency.
• Lead solution design discussions in calls, workshops and meetings.
• Manage project deadlines and keep client-facing docs updated.
• Identify risks and raise flags to Project Managers.
• Communicate regional capabilities and recommendations to the global team.

Skills

GDS systems

Online booking tools

Reporting tools

Stakeholder engagement

Business acumen

Education

University degree or equivalent

Job description

Solutions Design Consultant, Asia | Design Solutions That Drive Success.

Love solving complex business challenges and love designing solutions that make an impact? Are you a consultative thinker ready to join a fast-moving growth company transforming the way the world's businesses travel?

At FCM, we combine cutting-edge technology with a people-centric mindset to transform our clients' travel programmes. Globally & locally connected, fun & energetic, flexible, and a little unconventional; that's our FCM way!

About The Opportunity

As a Solution Design Consultant, you'll design tailored solutions for multi-national customers by championing FCM's value proposition. Using your consultative skills, industry expertise, and understanding of technology and innovation, you'll guide customers towards optimizing their business travel programs with FCM.

We are looking for a strategic thinker with strong business acumen who is ready to make a real impact in a highly visible role. You'll work closely with Sales, Onboarding, and Account Management teams to create the blueprint for client onboarding through Statement of Requirements (SOR), design optimization opportunities for existing MNCs, and drive commercial success through value-added solutions.

What You Will Do

• Design Statement of Requirements (SOR) for MNC accounts, ensuring scalability and customization based on client needs
• Support Sales teams in the RFP process by consultatively defining key recommendations, deliverables and timelines
• Liaise with internal teams to manage client expectations and recommend alternative solutions where needed
• Document optimization opportunities for existing clients to drive value-adds and efficiencies
• Communicate effectively with senior stakeholders both internally and externally
• Identify and highlight potential commercial opportunities during the Solution Design process
• Lead discussions in conference calls, workshops and meetings during solution design
• Manage project deadlines and ensure client-facing documentation is kept updated
• Qualify and quantify risks within onboarding projects and flag to Project Managers
• Communicate regional capabilities, limitations and recommendations to the global SDC team

Who We're Looking For

• Minimum 2 years' experience in a similar role within corporate travel management or related industry (MNC account experience preferred)
• Strong knowledge of end-to-end business processes including GDS, QC, online booking tools and reporting tools
• Understanding of MNC client onboarding processes preferred
• University degree or equivalent professional experience preferred
• Project Management certification (Lean/Six Sigma) preferred but not essential
• Excellent communicator- able to engage confidently with customers and stakeholders at all levels
• Strong business acumen with ability to understand and contribute to business plans
• Motivated, driven and focused on achieving individual, team and company goals
• Flexible and adaptable with willingness to travel (up to 10%) and work with changing priorities
• Strong multi-tasking abilities with proven success in coordinating multiple responsibilities

Our FCM Difference

We are fiercely proud of our company culture. Our employees are difference makers and here, you will find:

• We are an inclusive bunch and encourage you to come as you are. Enjoy the freedom to be brilliantly yourself
• Work life Balance: We believe in "No Leave = No Life" so have your own travel adventures with paid annual leave and access travel industry perks
• Celebrate wins at legendary Buzz Nights and our top performers attend our mind blowing annual Global Gathering event
• Brightness of Future - Advance your career locally or globally

At FCM, we're unconventional, always flexible, and globally connected. Come as you are, dream outrageously big, and help us transform the world of business travel.