Afterhours Travel Consultant

Flight Centre Careers Job Listings; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Flight Centre Travel Group is hiring an Afterhours Travel Consultant to join our Global Assist Afterhours Operations Team in Kuala Lumpur. You will handle after-hours phone and email sales and bookings for corporate clients, delivering exceptional travel experiences during emergencies.

We value a solid background in travel consulting or airline reservations, strong English communication, and a willingness to work 24x7 on a rotational schedule. Training and growth opportunities are offered.

Qualifications

• Solid background in travel consulting or airline reservations with customer service experience.
• Minimum 2 years of experience preferred.
• Fresh graduates with travel & tourism education are welcome.
• Experience with afterhours support is a plus but not required.
• Ability to work in a 24x7 rotational shift and handle irate customers.
• Excellent written and spoken English.

Responsibilities

• Provide afterhours travel consultation via phone and email for corporate clients.
• Process bookings and resolve issues during emergencies to ensure customer satisfaction.
• Collaborate with global assist team to provide seamless travel support.
• Maintain high service levels and respond promptly to inquiries.

Skills

Travel consulting

Airline reservations

Customer service

GDS experience

English proficiency

24x7 shift readiness

Education

Travel & Tourism education

Tools

GDS systems

Job description

Flight Centre Travel Group (ASX:FLT) has grown to be the world’s largest travel agency since its founding in 1982. Headquartered in Brisbane, Australia, the company has more than 30 brands in its portfolio. The company is now also one of the world’s largest corporate travel managers through a network of specialist brands that includes FCM Travel Solutions, Corporate Traveller, cievents, Campus Travel and Stage and Screen.

Operating in more than 90 countries, FCM is transforming the business of travel through our empowered and accountable people who deliver a high level of service and a comprehensive technology suite bringing a wide range of solutions for Duty of Care, Reporting and Traveller’s peace of mind. Leveraging FCM's negotiating strength and supplier relationships in conjunction with our tailored business travel programs, our expertise and our innovative technology, we logically become the partner of choice of our customers.

Forming the corporate arm of FCTG, FCM is the business travel partner of choice for large national, multinational and global corporations. We are an award-winning global corporate travel management company ranking as one of the top five by size around the world.

We have an immediate opening for anAfterhours Travel Consultantto join our expanding Global Assist Afterhours Operations Team.

By joining this team, you will have:

• An opportunity for EXPERIENCED AFTERHOURS TRAVEL CONSULTANTSTo be part of a global travel company with unlimited worldwide career advancement.
• Extensive training programs for personal and leadership development
• Attractive salary package and benefits on offer

As anAfterhours Travel Consultant you will be available during after hours on the phone and email online sales and booking service, you are all aboutdeliveringamazingtravel experience(D.A.T.E)to our valuable corporate clients to help them resolve their issue during emergency times. You will aim to ensure thatyour clients are your top priorityand make them feel that we are there to help them at every step of the way.

What we need from you?

• A solid background in travel consulting or airline reservation with demonstrated customer serviceexperience, a minimum of 2 years preferred
• Fresh graduate will need to have an education background in travel & tourism
• Previous experience in afterhoursexperience highly desired but not necessary
• Contribute to a motivated & supportive team environment
• Confident in emergency ticking support
• Experience with any GDS being an advantage
• Solutions focused mindset and demonstrated ability to resolve problems in a creative manner
• Ability to handle irate customers
• Excellent verbal and written English language
• Willing to work on 24x7 rotational shift

A competitive, performance based remuneration package is offered based on experience and skills.

FCM is an Equal Opportunity Employersearching for talented, driven people who have a desire to build a rewarding career in a company that loves to celebrate your success!

By joining the FCM team, you'll discover first hand why we're recognised around the world as an outstanding employer. In addition, our company founder strongly believes the success of our business relies on the success of our people.

If you understand the value of the customer and have what it takes to proactively deliver exceptional service, then consider FCM Travel Solutions and take your travel career to the next level!

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