KYC Executive, Compliance (Mandarin Speaker)

FOMO Pay; Johor Bahru; On-site; MYR 65,000 - 105,000; Full time

Job summary

FOMO Pay is seeking a KYC Executive to manage end-to-end onboarding for group clients in Malaysia. You will verify KYC documents, collaborate with internal teams, and drive activation while assessing risk and maintaining client relationships.

The role requires at least 3 years of KYC experience and strong English/Mandarin language skills, with an emphasis on fast-paced collaboration across departments in a financial services context.

Qualifications

• 3+ years of KYC experience; 1 year B2B experience desirable.
• Experience onboarding and KYC reviews for group clients.
• Able to work with multiple stakeholders in a fast-paced environment.
• Fluent in English and Mandarin; additional Asian languages are advantageous.

Responsibilities

• Manage onboarding and offboarding for group clients.
• Collaborate with Business Departments to assess and verify KYC documentation.
• Perform comprehensive KYC reviews including onboarding and periodic reviews.
• Assess onboarding risk and maintain professional client relationships.
• Handle client inquiries and resolve issues during onboarding and reviews.
• Assist clients with technical setup and activation of their accounts.
• Identify gaps in processes; coordinate with IT/Product for enhancements via UAT and ad-hoc projects.
• Maintain and update SOPs where processes or system functions change.
• Review daily KYC alerts including adverse media, sanctions, and PEPs.
• Support KPI reporting to management for data-driven decisions.

Skills

Strong communication

Relationship-building

Problem-solving

Mandarin proficiency

Education

Diploma or Degree in Business, Economics, Finance, Accounting, or equivalent

Job description

At FOMO Pay, we are dedicated to pushing the boundaries of what is possible in digital payment and global banking solutions. We are seeking forward-thinking individuals who share our passion for innovation and are eager to be at the forefront of industry disruption. In our transformation journey, you will have the opportunity to work alongside visionary leaders who have an exceptional track record of shaping the future of digital payments and global banking technologies. We also believe in unlocking the potential in every individual - we offer an inclusive, supportive, and continuous learning culture where everyone can grow to be their best selves and advance in their personal and professional goals. Join our team and be a part of an exciting evolution in the industry.

As a KYC Executive, Compliance, you will oversee end-to-end group client onboarding, conduct comprehensive KYC reviews. You will act as a key liaison between new clients and internal business development teams—verifying KYC documentation, resolve daily operational inquiries, and driving client account activation.

Key Responsibilities:

• Manage the onboarding and offboarding process for both new and existing group clients.
• Collaborate with different Business Departments to assess and to verified KYC(Know Your Customer) documentation.
• Perform comprehensive Know-Your-Customer (KYC) reviews including new client onboarding/periodic reviews/KYC-related analysis.
• Maintain professional and effective working relationships with new clients and relevant business units, and accurately assess the risks of the onboarding applications.
• Manage client inquiries and resolve queries or issues promptly throughout the onboarding and periodic review processes.
• Assist new clients with the technical setup and activation of their accounts within the company’s systems.
• Identify gaps in existing processes and systems, liaising with IT and Product teams to implement enhancements via User Acceptance Testing (UAT) and ad-hoc projects.
• Maintain and update Standard Operating Procedures (SOPs) whenever there are modifications to work processes or system functionalities.
• Review and evaluate daily alerts generated by the KYC system, including adverse media, sanctions, and Politically Exposed Persons (PEP).
• Support the generation of reports to present Key Risk Indicators (KRI) to management for data-driven decision-making.

Requirements:

• Diploma or Degree in Business, Economics, Finance, Accounting, or an equivalent field.
• Able to work in a fast-paced environment with numerous stakeholders.
• Resourceful and independent with good problem-solving skills.
• Strong communication and relationship-building skills
• Fluent in both English and Mandarin (able to communicate with Chinese-speaking associates). Additional Asian languages would be advantageous to communicate with clients in the international market
• Commercial understanding of technology solutions, specifically towards the financial services industry preferred.
• At least 3 years of KYC experience; and 1 year B2B experience is highly desirable.