Content Moderator - Japanese Speaker

Cognizant; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Cognizant Malaysia is seeking a Content Moderator who speaks Japanese to review user content across text, images, audio and video, ensuring compliance with client policies. You will work in a fast-paced team environment from our Kuala Lumpur office and handle sensitive material with discretion.

Strong Japanese language skills (JLPT N1/N2) and good English communication are required, along with the ability to work independently and learn new processes quickly.

Qualifications

• JLPT N1/N2 certification is required.
• Excellent written, reading and spoken Japanese with local culture understanding.
• Strong English communication skills.
• Experience with social networking or similar platforms.
• Ability to work independently in a 24x7 office environment.

Responsibilities

• Moderate content to ensure accurate decisions per client policies.
• Understand client policies and guidelines in depth.
• Review content in text, images, audio, and video formats.
• Review sensitive content including graphic material.
• Identify improvement opportunities and solutions.
• Flag non-compliant content within required turnaround times.
• Maintain confidentiality and meet strict deadlines.

Skills

Independent work

Social media savv y

Trending topics

Fast learner

Time management

Attention to detail

Neutral content mindset

Self-motivated

Team oriented

Analytical skills

Research skills

Japanese language

English communication

Online community experience

Confidential data handling

Education

JLPT N1/N2

Job description

Job Title: Content Moderator - Japanese Speaker

Location: Malaysia, KL

Work Mode: Office

Shift: 24/7

Soft Skills

• Ability to work independently
• Experience with social networking (or similar programs) Internet Savvy
• Interested in social media and current events (trending topics, viral news etc.)
• Quick learner and adaptable to learn new processes, concepts, and skills
• Be organized and able to manage time and tasks efficiently
• Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
• Have a neutral mindset towards different content that needs classification, regardless of the content itself
• Result-oriented, self-motivated, independent and inquisitive
• Able to thrive in a fast-paced and team-oriented environment
• Excellent analytical and research skills

Technical Skills

• Excellent written, reading & spoken communications skills in Required Language (Japanese) and understanding of local culture
• Possessed JLPT Cert of N1/N2 is required
• Good communications skills (English)
• Online community experience and exposure
• Experience with confidential information collection and management (preferable)

Other Requirements

• Willing to work in 24x7 environment
• Should be comfortable working with explicit & sensitive content
• Ability to manage critical situations with minimum supervision
• Good interpersonal and communication skills
• Ability to perform in adverse situations

Detailed Role And Responsibilities

• Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client’s policies and guidelines
• Gaining full understanding and in-depth knowledge of client policies and guidelines
• Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos
• Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
• Identifying improvement opportunities and solutions to problems
• Analyse and identify content that is not in compliance with requirements and flag for action in a timely manner
• Review the reported content within agreed turnaround times and standards of quality
• Recognize trends and patterns, and escape issues outside of the established policies
• Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
• Ensure on meeting daily KPIs
• Ensures that the process is followed correctly in Service Operations
• Ability to learn to work with customer internal tools
• Maintain a high degree of confidentiality while meeting strict deadlines