Content Moderator Wolof Speaker

Concentrix; Kuala Lumpur; On-site; MYR 36,000 - 54,000; Full time

Job summary

Concentrix in Kuala Lumpur is seeking an Advisor I for content moderation to protect users from harmful material and foster a positive community environment.

Responsibilities include moderating posts and media, enforcing guidelines, and managing risky content while engaging with users and reporting trends to improve policies.

Qualifications

• Fluency in English (B2 level and above) and Wolof with excellent writing skills.

Responsibilities

• Content review: moderating posts, comments, and multimedia in real-time or via queue systems to ensure policy compliance.
• Enforcing guidelines: applying policies and community standards to identify and remove or sanction content that violates rules.
• Safety and risk management: identifying and escalating dangerous content including threats of violence or self-harm.
• User interaction management: responding to user reports, investigating complaints, and handling disputes professionally.
• Tool usage and reporting: using specialized software to track, flag, and report violating content.
• Continuous improvement: providing feedback on trends and policy gaps to improve moderation and platform safety.

Skills

English fluency

Wolof language

Excellent writing

Job description

Advisor I, Customer Service (Content Moderation)

Job Overview:

• Safety & Integrity: Protecting users from harmful material like hate speech, graphic violence, and harassment
• Community Health: Fostering a positive, welcoming environment for user interaction and engagement
• Brand Protection: Safeguarding a company’s reputation by preventing the public association of their brand with toxic content

Responsibilities and Duties:

• Content Review: Moderating posts, comments, and multimedia in real-time or via queue systems to ensure compliance with policies
• Enforcing Guidelines: Applying company policies and community standards to identify, remove, or sanction content that violates rules
• Safety and Risk Management: Identifying and escalating dangerous content, including threats of violence, illegal acts, and self-harm
• User Interaction Management: Responding to user reports, investigating complaints, and handling disputes professionally
• Tool Usage and Reporting: Utilizing specialized software to track, flag, and report violating content
• Continuous Improvement: Providing feedback on trends and policy gaps to improve the moderation process and platform safety

Requirements:

• Availability to work in shifts, including nights, weekends, and holidays, as this is a 24/7 project
• Fluency in English (B2 level and above) and Wolof language with excellent writing skills
• Willing to be relocated in Kuala Lumpur, Malaysia