Content Moderator - Korean Speaker

Cognizant; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Job summary

Cognizant Malaysia is seeking a Content Moderator who speaks Korean to join our office-based team in Kuala Lumpur. You will review user-generated content, apply client policies, and escalate issues as needed while maintaining confidentiality and quality standards.

The role requires TOPIK L5/L6, strong written and spoken Korean, good English, and the ability to handle explicit content in a fast-paced, 24/7 shift environment.

Qualifications

• Korean language proficiency with TOPIK L5/L6
• Strong English communication
• Experience with handling confidential information (preferred)
• Familiarity with social networks and online communities

Responsibilities

• Moderate content to ensure accurate policy compliance
• Review text, images, audio and video content
• Identify and escalate non-compliant content quickly
• Maintain confidentiality and meet daily KPIs
• Learn client-specific guidelines and tools

Skills

Independent work

Social media savvy

Curiosity about trends

Time management

Attention to detail

Neutral content mindset

Self-motivation

Team collaboration

Analytical and research skills

Education

TOPIK L5/L6

Job description

Job Title: Content Moderator - Korean Speaker

Location: Malaysia, KL

Work Mode: Office

Shift: 24/7

Soft Skills

• Ability to work independently
• Experience with social networking (or similar programs) Internet Savvy
• Interested in social media and current events (trending topics, viral news etc.)
• Quick learner and adaptable to learn new processes, concepts, and skills
• Be organized and able to manage time and tasks efficiently
• Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
• Have a neutral mindset towards different content that needs classification, regardless of the content itself
• Result-oriented, self-motivated, independent and inquisitive
• Able to thrive in a fast-paced and team-oriented environment
• Excellent analytical and research skills

Technical Skills

• Excellent written, reading & spoken communications skills in Required Language (Korean) and understanding of local culture
• Possessed TOPIK L5/L6 is required
• Good communications skills (English)
• Online community experience and exposure
• Experience with confidential information collection and management (preferable)

Other Requirements

• Willing to work in 24x7 environment
• Should be comfortable working with explicit & sensitive content
• Ability to manage critical situations with minimum supervision
• Good interpersonal and communication skills
• Ability to perform in adverse situations

Detailed Role And Responsibilities

• Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client’s policies and guidelines
• Gaining full understanding and in-depth knowledge of client policies and guidelines
• Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos
• Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
• Identifying improvement opportunities and solutions to problems
• Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner
• Review the reported content within agreed turnaround times and standards of quality
• Recognize trends and patterns, and escalates issues outside of the established policies
• Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
• Ensure on meeting daily KPIs
• Ensures that the process is followed correctly in Service Operations
• Ability to learn to work with customer internal tools
• Maintain a high degree of confidentiality while meeting strict deadlines.