Admissions Officer

Regent International School; Kuantan; On-site; MYR 36,000 - 60,000; Full time

Job summary

Regent International Schools is seeking an Admissions Officer to oversee the student admissions journey from enquiry to enrolment. The role requires excellent English communication, strong organisational skills, and a customer-focused approach to delivering a welcoming admissions experience.

As a key representative, you will engage with prospective families, arrange school tours, coordinate entrance assessments and maintain detailed records of applicants and offers.

Qualifications

• Excellent written and spoken English with strong communication and interpersonal skills.
• Strong organisational skills and a high level of attention to detail.
• Confidence in engaging with prospective parents and providing admissions guidance.
• A professional, patient and tactful approach when handling sensitive enquiries or challenging situations.
• The ability to work independently while collaborating with colleagues across departments.
• A customer-focused mindset with a genuine commitment to delivering excellent service.

Responsibilities

• Handle and respond to all admissions enquiries promptly and professionally through various channels.
• Proactively engage with prospective parents and encourage school visits to generate enrolment opportunities.
• Conduct informative and engaging school tours highlighting Regent International Schools' offerings.
• Organise and coordinate student entrance assessments and maintain relevant records.
• Review applications and evaluate suitability according to admissions policies.
• Maintain accurate records of enquiries, visits, assessments, offers and enrolments.
• Liaise with Security to ensure a smooth visitor registration process.
• Follow up with waiting list families and guide next steps and enrolment procedures.
• Communicate school policies regarding behaviour and dress code throughout the process.
• Refer complex admissions cases to Principal or management for review and approval.
• Prepare and submit regular admissions updates and enrolment reports for management.
• Collaborate with academic, finance, marketing and admin teams to smooth onboarding.

Skills

Communication skills

Interpersonal skills

Organisational skills

Attention to detail

Customer focus

Independent worker

Job description

Regent International Schools is seeking a proactive, well-organised, and customer-focused Admissions Officer to join our team. The successful candidate will play an integral role in overseeing the student admissions journey, from the initial enquiry through to successful enrolment.

This role requires excellent communication and interpersonal skills, strong organisational abilities, and exceptional attention to detail. The ideal candidate should be confident in building positive relationships with prospective parents and families while ensuring that all admissions enquiries and processes are handled efficiently and professionally.

As a key representative of Regent International Schools, you will help prospective families gain a better understanding of our educational programmes, school culture, and values. You will also ensure that families receive a welcoming, informative, and positive experience throughout the admissions process.

What We’re Looking For

Excellent written and spoken English, with strong communication and interpersonal skills.

Strong organisational skills and a high level of attention to detail.

Confidence in engaging with prospective parents, understanding their needs, and providing appropriate admissions guidance.

A professional, patient, and tactful approach when handling sensitive enquiries or challenging situations.

The ability to work independently while collaborating effectively with colleagues across different departments.

A customer-focused mindset with a genuine commitment to delivering an excellent service experience.

Key Responsibilities

Handle and respond to all admissions enquiries promptly and professionally through various communication channels.

Proactively engage with prospective parents and encourage school visits to generate potential enrolment opportunities.

Conduct informative and engaging school tours, highlighting Regent International Schools' facilities, educational programmes, and unique strengths.

Organise and coordinate student entrance assessments, ensuring that all arrangements are properly managed and relevant records are maintained.

Review student applications and evaluate their suitability in accordance with the school's admissions policies and criteria.

Maintain accurate and up-to-date records of prospective families, enquiries, school visits, assessments, admission offers, and confirmed enrolments.

Liaise with the Security Department to ensure a smooth and welcoming visitor registration process.

Follow up with families on the waiting list when places become available, providing clear guidance on the next steps and enrolment procedures.

Communicate relevant school policies, including expectations regarding student behaviour and dress code, throughout the admissions process.

Identify and highlight any potential concerns or special considerations arising during the admissions process to the relevant school leaders.

Refer complex or exceptional admissions cases to the Principal or relevant members of the management team for further review and approval.

Prepare and submit regular admissions updates, enrolment reports, and other relevant documentation to support management decision-making.

Work closely with academic, finance, marketing, and administrative teams to facilitate a smooth transition and onboarding experience for newly enrolled students.

Undertake any other duties and responsibilities as assigned by the reporting manager.

Join Our Team

If you are highly organised, approachable, and passionate about creating positive experiences for families, we would love to hear from you. Join Regent International Schools and play an important role in welcoming new families, strengthening our school community, and supporting the continued growth of student enrolment.

Regent International School is a network of schools that provide high-quality education to students in Malaysia. Our first campus was established in Klang in 2011, and since then, the school has expanded to other campuses such as Kuantan, and Sungai Petani. Regent International School offers a comprehensive curriculum that includes the International Primary Curriculum (IPC) and the International General Certificate of Secondary Education (IGCSE) for students aged 5-17. We also provide a range of co-curricular activities that help students develop their interests and talents.