Administrator - Front Desk

PwC Malaysia; Kuala Lumpur; On-site; MYR 28,000 - 50,000; Full time

Job summary

PwC Malaysia is seeking a Front Desk professional to support Internal Firm Services. You will greet visitors, direct calls, relay messages, and uphold a professional front-of-house presence while delivering excellent service.

The ideal candidate has 1–3 years in a phone operator or front desk role, strong English communication, and a customer-service mindset. This is a full-time, on-site position in Kuala Lumpur.

Qualifications

• Good communication and professional appearance required.
• 1-3 years of front desk/phone operator experience preferred.
• Excellent oral and written English; customer service oriented.
• Interpersonal and team-working skills; attention to detail and reliability.

Responsibilities

• Attend to visitors and direct them to destinations.
• Direct calls and relay messages accurately and promptly.
• Maintain professional front-office appearance and behaviour.
• Liaise with clients and PwC staff; stay updated on services offered.

Skills

Good communication

Professional appearance

Customer service

Interpersonal skills

Team player

Reliability

Initiative

English proficiency

Job description

Job Description & Summary

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

At the Administrative level, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Conduct self in a professional manner and take responsibility for work and commitments.
• Flex approach to meet the changing needs of teams and clients.
• Identify and make suggestions for improvements when problems and/or opportunities arise.
• Learn about business needs are changing and consider the impact on services provided.
• Take action to stay current with new and evolving technology.
• Handle, manipulate and analyse data and information responsibly.
• Communicate with empathy and adapt communication style to meet the needs of the situation and audience.
• Anticipate the needs of others and take appropriate action.
• Embrace different points of view and welcome opposing and conflicting ideas.
• Uphold the firm's code of ethics and business conduct.

Front Desk

Attend to visitors by greeting them, direct them to destinations, direct calls to relevant parties, and relay message if necessary

Deal with inquiries on the phone.

Develop basic/good working relationships with clients and visitors

Maintain professional appearance and behaviour when attending to the general public, and clients

Specific tasks for phone operators:

Use the telephone switchboard and database of telephone information quickly and efficiently

Transfers and directs incoming calls using our telephone system and database for information access;

Takes messages and relays written and/or verbal messages to correct PwC staff quickly

Keeps updated on the firm's service offerings in order to respond and provide callers with correct information.

Preferred skills

Good communication skills, and professional appearance and behaviour

1-3 years of experience in a phone operator role. Experience in corporate organisation is preferred.

Good oral and written communication skills (including English language)

Customer service oriented

Interpersonal and team working skills, professional personal presentation, pays attention to detail, reliable, proactive and demonstrates initiative, able to work in stressful environment

Education

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Operations

Management Level

Administrative

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Administrative Support, Agile Database Administration, Business Process Improvement, Calendar Management, Clerical Support, Collaborative Forecasting, Communication, Communications Management, Concur Travel, Conducting Research, Confidential Information Handling, Corporate Records Management, Correspondence Management, Credentialing Database, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Data Entry, Deployment Coordination, Electronic Billing, Electronic Filing, Electronic Records Management {+ 31 more}

Desired Languages

Not Specified

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes