Administrator - Front Desk

PwC South Africa; Kuala Lumpur; On-site; Confidential; Full time

Job summary

PwC Malaysia is seeking an Administrative Front Desk professional to welcome visitors, direct calls, and support daily office operations. The role requires strong communication in English, professional presentation, and the ability to handle inquiries with poise.

As part of PwC's administrative team, you will collaborate with colleagues to ensure smooth front-desk operations and accurate message relaying, contributing to high-quality client service in a professional environment.

Qualifications

• 1-3 years of experience in a phone operator role.
• Strong English language communication, both written and spoken.
• Customer service oriented with good interpersonal skills.

Responsibilities

• Attend visitors, greet and direct them, and relay messages.
• Answer inquiries by phone and route to appropriate parties.
• Maintain professional appearance and behaviour when dealing with clients.

Skills

Phone operator experience

Customer service

Communication skills

Professional appearance

Tools

Telephone switchboard

Job description

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS - Operations Management Level Administrative

Job Description & Summary

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. At the Administrative level, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.

PwC Professional skills and responsibilities for this management level include but are not limited to:

• Conduct self in a professional manner and take responsibility for work and commitments.
• Flex approach to meet the changing needs of teams and clients.
• Identify and make suggestions for improvements when problems and/or opportunities arise.
• Learn about business needs are changing and consider the impact on services provided.
• Take action to stay current with new and evolving technology.
• Handle, manipulate and analyse data and information responsibly.
• Communicate with empathy and adapt communication style to meet the needs of the situation and audience.
• Anticipate the needs of others and take appropriate action.
• Embrace different points of view and welcome opposing and conflicting ideas.
• Uphold the firm’s code of ethics and business conduct.

As a Front Desk, you would:

• Attend to visitors by greeting them, direct them to destinations, direct calls to relevant parties, and relay message if necessary.
• Deal with inquiries on the phone.
• Develop basic/good working relationships with clients and visitors
• Maintain professional appearance and behaviour when attending to the general public, and clients

Specific tasks for phone operators:

• Use the telephone switchboard and database of telephone information quickly and efficiently
• Transfers and directs incoming calls using our telephone system and database for information access;
• Takes messages and relays written and/or verbal messages to correct PwC staff quickly
• Keeps updated on the firm’s service offerings in order to respond and provide callers with correct information.

Preferred skills

• Good communication skills, and professional appearance and behaviour 1-3 years of experience in a phone operator role.
• Experience in corporate organisation is preferred.
• Good oral and written communication skills (including English language) Customer service oriented Interpersonal and team working skills, professional personal presentation, pays attention to detail, reliable, proactive and demonstrates initiative, able to work in stressful environment

Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified)

Required Skills

• Accepting Feedback
• Accepting Feedback
• Active Listening
• Administrative Support
• Agile Database Administration
• Business Process Improvement
• Calendar Management
• Clerical Support
• Collaborative Forecasting
• Communication
• Communications Management
• Concur Travel
• Conducting Research
• Confidential Information Handling
• Corporate Records Management
• Correspondence Management
• Credentialing Database
• Customer Relationship Management
• Customer Service Excellence
• Customer Service Management
• Data Entry
• Deployment Coordination
• Electronic Billing
• Electronic Filing
• Electronic Records Management

Optional Skills

• Accepting Feedback
• Accepting Feedback
• Active Listening
• Administrative Support
• Agile Database Administration
• Business Process Improvement
• Calendar Management
• Clerical Support
• Collaborative Forecasting
• Communication
• Communications Management
• Concur Travel
• Conducting Research
• Confidential Information Handling
• Corporate Records Management
• Correspondence Management
• Credentialing Database
• Customer Relationship Management
• Customer Service Excellence
• Customer Service Management
• Data Entry
• Deployment Coordination
• Electronic Billing
• Electronic Filing
• Electronic Records Management

Travel Requirements Not Specified

Available for Work Visa Sponsorship? No

Government Clearance Required? Yes

Job Posting End Date

Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We’ll help you grow your skills through challenging, meaningful work so you can go further.