Administrative & Sales Support Assistant

Xtreme Paddlers; West Coast Division; On-site; MYR 28,000 - 47,000; Full time

Job summary

Xtreme Paddlers in Kota Kinabalu is seeking an organised Administrative & Sales Support Assistant to handle day-to-day administration and sales operations. You will maintain records, process invoices, and enter data into our systems while supporting customer enquiries and bookings via WhatsApp, social media, and OTA channels.

Join a collaborative team, coordinate travel and logistics, prepare quotations and invoices, and help drive customer satisfaction through accurate documentation and

Qualifications

• Minimum STPM or Diploma with experience in administration, sales, travel & tourism, hospitality or a related field.
• Fresh graduates with a Diploma in Travel & Tourism and at least 4 months of relevant internship experience are encouraged to apply.
• Strong organisational skills and attention to detail.
• Proficient in Microsoft Office and/or Google Workspace.
• Comfortable with administrative work, filing, invoicing and data entry.
• Good customer service and communication skills.
• Able to work independently, multitask and take initiative.
• Sales experience and the ability to follow up on enquiries and bookings is a strong advantage.
• Good command of English and Bahasa Malaysia; Mandarin/Cantonese a strong advantage.
• Based in Kota Kinabalu.

Responsibilities

• Maintain organised company records and keep documents up to date.
• Manage invoices and receipts, and data entry into our accounting and booking systems.
• Assist with customer enquiries and bookings through WhatsApp, social media, website and OTAs.
• Prepare quotations and invoices and follow up on enquiries and bookings.
• Coordinate customer travel arrangements and logistics with operations team and service providers.
• Occasionally support on-ground coordination for corporate retreats and client programmes.

Skills

Organisation & multitasking

Customer service

Data entry

Microsoft Office

Communication skills

Education

STPM or Diploma in related field

Tools

Microsoft Office

Google Workspace

CRM / Booking systems familiarity

Job description

Role Description

Xtreme Paddlers is looking for an organised and proactive Administrative & Sales Support Assistant to support our day-to-day administration and sales operations.

The role involves maintaining organised company records, managing invoices and receipts, performing data entry into our accounting and booking systems, and ensuring administrative documentation is kept up to date.

You will also work in a team to assist with customer enquiries and bookings through WhatsApp, social media, our website, direct channels and Online Travel Agents (OTAs). This includes preparing quotations and invoices, following up on enquiries, coordinating customer travel arrangements and logistics, and liaising with our operations team and service providers.

Occasionally, the role may involve on-ground coordination for corporate retreats, group activities and client programmes.

Qualifications

• Minimum STPM or Diploma with experience in administration, sales, travel & tourism, hospitality or a related field
• Fresh graduates with a Diploma in Travel & Tourism and at least 4 months of relevant internship experience are encouraged to apply
• Strong organisational skills and attention to detail
• Proficient in Microsoft Office and/or Google Workspace
• Comfortable with administrative work, filing, invoicing and data entry
• Good customer service and communication skills
• Able to work independently, multitask and take initiative
• Sales experience and the ability to follow up on enquiries and bookings is a strong advantage
• Good command of English and Bahasa Malaysia
• Proficiency in Mandarin, Cantonese or other languages is a strong advantage
• Experience with accounting, CRM, booking systems or OTA platforms is an added advantage
• Based in Kota Kinabalu